Senior Self Pay Operations Specialist

Ensemble RCM LLC; Albuquerque (NM); Ibrido; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Descrizione del lavoro

Ensemble Health Partners is seeking a Senior Specialist of Self-Pay Operations to oversee and optimize the self-pay collections process in a remote role. You will manage bad debt inventory, acute/PRC inventory, and statement holds, while guiding a team and delivering detailed analyses for leadership.

The ideal candidate has extensive healthcare billing/collections experience, strong analytical skills, and a commitment to quality. The role may require travel to client sites or offices as needed.

Competenze

• 2 Years/associate’s degree or equivalent experience
• Microsoft Office experience
• Revenue Cycle knowledge
• Critical thinking

Mansioni

• Oversee and optimize the self-pay collections process.
• Oversee bad debt inventory management, placements, returns and reconcile transactions.
• Oversee Acute and PRC inventory management.
• Review deceased accounts for proper handling and resolution.
• Review and resolve statement holds for timely billing and collections.
• Prepare and analyze self-pay aging performance reports and ATB summaries for leadership.
• Ensure billing and collections activities comply with federal, state, and local regulations.
• Provide guidance to the self-pay operations team and foster a collaborative environment.
• Identify and implement process improvements in self-pay operations.

Conoscenze

Critical thinking

Revenue Cycle knowledge

Inquisitive mindset

Formazione

2 Years/associate’s degree or equivalent experience

Strumenti

Microsoft Excel

Microsoft Office

Descrizione del lavoro

Opportunity

• Bonus Incentives


• Paid Certifications


• Tuition Reimbursement


• Comprehensive Benefits


• Career Advancement

The pay range is $20.45 -$21.85 per hour, depending on level of experience.

This will be a Remote position.

The Senior Specialist of Self-Pay Operations is responsible for overseeing and optimizing the self-pay collections process, including managing bad debt inventory and placements, acute and PRC inventory, and statement holds and volumes. This role involves ensuring accurate billing, improving collection strategies, and providing detailed analysis and reports to leadership. The ideal candidate will have extensive experience in healthcare billing and collections, strong analytical skills, and a commitment to providing excellent quality for our clients.

Essential Job Functions

• Manage Self-Pay Accounts: Oversee the self-pay accounts receivable process to ensure accounts are moving through the self-pay life cycle as designed.


• Bad Debt Management: Handle bad debt inventory management, placements, and returns. Reconcile bad debt transactions and manage vendor recall requests.


• Acute and PRC Inventory Management: Oversee the management of acute and PRC (Physician Revenue Cycle) inventory.


• Deceased Account Review: Conduct reviews of deceased accounts to ensure proper handling and resolution.


• Statement Holds Review: Review and resolve statement holds to ensure timely billing and collections.


• Reporting and Analysis: Prepare and analyze reports on self-pay aging performance, including ATB (Aged Trial Balance) review summaries for leadership and external teams. Identify opportunities that impact aging self-pay AR (Accounts Receivable).


• Compliance: Ensure all billing and collections activities comply with federal, state, and local regulations.


• Team Leadership: Provide guidance and support to the self-pay operations team, fostering a collaborative and productive work environment.


• Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness in self-pay operations.

Technical Proficiency

Microsoft Excel

Required Licensing and Experience

Ensemble Required License: Certified Revenue Cycle Representative (CRCR) required within 9 months of hire. Company Paid Required Work Experience: 1 to 3 Years. Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Additional Requirements

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Preferred Knowledge, Skills and Abilities

• 2 Years/associate’s degree or equivalent experience


• Microsoft Office experience


• Revenue Cycle knowledge


• Critical thinking

Company Awards & Recognition

Join an award-winning company Five‑time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

Benefits & Compensation

• Bonus Incentives


• Paid Certifications


• Tuition Reimbursement


• Comprehensive Benefits


• Career Advancement

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Company Culture

Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth – We invest in your professional development. Each associate will earn a professional certification relevant to your field and can obtain tuition reimbursement.

Innovation Work-Life Flexibility Leadership Purpose + Values.

Equal Opportunity

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Eligibility

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

Core Values

Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients.

We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.