Senior Security Technical Program Manager, Fraud & Abuse

GitLab; United States; Remote; USD 139,000 - 190,000; Full time

Benefits offered by this job

Flexible PTO

Equity & ESPP

Growth & Development Fund

Parental Leave

Team Member Resource Groups

Job summary

GitLab is seeking a Technical Program Manager for Trust and Safety to coordinate cross-functional fraud and abuse workstreams. You will work with T&S engineers to understand trends, convert technical requirements into business needs, and drive defenses in partnership with Engineering and Product.

The role emphasizes AI-enabled risk identification, collaboration with Legal, Finance, and other teams, and a strong ownership mindset to keep GitLab secure in a remote, all-remote environment.

Qualifications

• 5+ years in technical program management or trust & safety roles.
• Experience driving cross-functional fixes without direct authority.
• Knowledge of fraud patterns (account takeover, payment fraud, bot signups).
• Technical fluency with web apps, APIs, identity, and billing systems.
• Clear written communication for asynchronous, all-remote environments.
• Sound judgement balancing fraud risk with user experience.

Responsibilities

• Coordinate cross-functional fraud and abuse prevention workstreams with T&S, Eng, Product, Legal, and Finance.
• Translate abuse trends into defense measures and drive projects to completion.
• Own and prioritize improvements to defenses with engineering and product teams.
• Define metrics for abuse and fraud exposure and report outcomes to leadership.
• Leverage AI to identify and triage fraud risks across GitLab.
• Collaborate with Finance on payment fraud controls and chargebacks.
• Balance fraud risk with user friction for legitimate customers.
• Maintain ownership mindset and bias for action to keep GitLab secure.

Skills

PM experience

Fraud & abuse patterns

Cross-functional leadership

Web apps & APIs

Identity & auth

Written communication

Job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

You will join the Trust and Safety team, within the security division at GitLab. Your role will be coordinating and owning cross functional fraud and abuse prevention workstreams for trust and safety. This role will focus on coordinating with T&S engineers to understand fraud and abuse trends and work cross functionally with Engineering, Product and other peer teams to improve defenses. A successful person in this role is able to understand technical requirements and problems and convert them into business requirements and coordinate with engineering and product teams to implement improved defenses.

What you’ll do

• Be the connection between T&S, Engineering, Product, Legal, Finance and other teams to build, track, and drive cross functional fraud and abuse mitigation through to completion.
• Turn abuse and fraud trends into proposed defense measures and work with stakeholders to gain buy-in, and drive projects to completion through cross functional leadership.
• Have an ownership mindset and bias for action to keep GitLab secure.
• Turn abuse trends into prioritized, cost-quantified requirements and business cases that product teams can act on.
• Leverage AI to build early identification and triage of fraud and abuse risks across GitLab.
• Partner with Finance and Billing on fraud prevention controls, including payment fraud, chargebacks, and account verification.
• Define metrics for abuse and fraud exposure, and report program status, costs, and outcomes to security and business leadership.
• Identify, triage and prioritize Safety & Trust abuse campaigns and operational work and ensure high-impact incidents are escalated

What you’ll bring

• 5+ years in technical program management, security program management, or trust & safety, fraud, or risk operations, including hands-on experience with fraud or abuse at a SaaS, platform, marketplace, or payments company.
• A track record of driving cross-functional fixes to completion without direct authority over the teams doing the work.
• Working knowledge of common fraud and abuse patterns, such as account takeover, free-tier and trial abuse, payment fraud and card testing, bot signups, and spam and phishing.
• Technical fluency with web applications, APIs, identity and authentication, and billing or subscription systems, enough to discuss implementation tradeoffs with engineers.
• Clear, concise written communication suited to an all-remote, asynchronous environment.
• Sound judgment balancing fraud and abuse risk against friction for legitimate users and customers.

About the team

Trust and Safety is the team tasked with preventing, preventing and responding to abuse across GitLab SaaS platforms. T&S builds and maintains systems designed to detect and prevent fraud and abuse with the goal of keeping the cost of abuse low across GitLab SaaS platforms. T&S works closely with peer teams within Security Operations as well as teams across engineering and product to identify, build defenses, remediate and respond to abuse.

The base salary range for this role’s listed level is currently for residents of theUnited States only. This range is intended to reflect the role's base salary rate in locations throughout the US.Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,and geographic location.The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$139,200 — $190,000 USD

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.