Senior Security Officer - 40hrs/Day Shift

Mass General Brigham Health Plan, Inc.; Northampton (MA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Security Officer to ensure the safety and security of patients, visitors, and staff. This role involves patrolling assigned areas, investigating incidents, and managing crisis situations effectively. The ideal candidate will possess strong interpersonal and communication skills, along with a Bachelor's degree in Criminal Justice. Join a diverse and inclusive organization committed to excellence in patient care and community service. This position offers an opportunity to make a significant impact in a dynamic healthcare environment.

Qualifications

• 3-5 years of experience in security, police, or emergency medical services.
• Strong problem-solving and crisis management skills required.

Responsibilities

• Patrol assigned areas to enforce security regulations and ensure safety.
• Investigate complaints and potential criminal conduct, preparing reports.

Skills

Interpersonal Skills

Communication Skills

Customer Service Skills

Crisis Management

Problem Solving

Analytical Thinking

Education

Bachelor's Degree in Criminal Justice

Tools

Integrated Security Systems

Job description

Senior Security Officer - 40hrs/Day Shift

Apply remote type: Onsite locations: Northampton-MA time type: Full time posted on: Posted 2 Days Ago job requisition id: RQ4011092 Site: Cooley Dickinson Hospital, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

Enforces organizational regulations, provides a safe and secure environment for patients, visitors and employees by enforcing security regulations and by continuously watching for and timely reporting potential safety hazards and unusual occurrences through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services.

Qualifications

Minimum Requirements:

• Bachelor's Degree in Criminal Justice preferred.
• Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred.
• Strong interpersonal and communication and customer service skills.
• Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression.
• Effectively manage a high volume of activity; handle a variety of diverse and stressful situations and crisis management scenarios.
• Strong problem solving skills Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
• Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
• Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.

Essential Functions (Key Roles & Responsibilities):

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred. Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees. Maintains strict confidentiality at all times.
• Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients.
• Participates in administrative functions such as, but not limited to, creating hospital issued badges, gathering employee, POI, vendor, and student vehicle information to develop and maintain a database to manage parking compliance, document hospital issued key numbers in database, and other duties assigned by the Security leadership team.
• Performs other duties as assigned and complies with all policies and standards.

Remote Type: Onsite

Work Location: 30 Locus Street- LAND

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement: Cooley Dickinson Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.