Senior Security Network Support Engineer

Perception Point

Sunnyvale (CA)

On-site

USD 68,000 - 84,000

Full time

6 days ago

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Benefits offered by this job

Medical

Dental

Vision

Life and disability insurance

401(k)

11 paid holidays

Vacation time

Sick time

Comprehensive leave program

Job summary

Fortinet in Sunnyvale, CA is seeking a technical support engineer to assist customers with security devices and cloud deployments.

You will analyze configurations, collect packet data, and recommend actions while coordinating with engineering to reproduce issues in the lab. This role requires strong networking knowledge, OSI model understanding, and English communication; US work authorization is required. Base salary ranges from $68,000 to $84,000 and a comprehensive benefits package.

Qualifications

Bachelor's or Master's degree in Engineering.
Authorized to work in the U.S. without sponsorship.
Industry certifications such as FCNSA, CCNA, CCIE are a plus.
Knowledge of OSI model and networking protocols.
Experience with Windows/Unix/Linux and security devices.

Responsibilities

Provide technical support to customers on security devices and Cloud deployments.
Analyze configurations and packet captures to recommend changes.
Run real-time phone or remote sessions with customers.
Troubleshoot networking issues and device misconfigurations.
Collaborate with engineering to reproduce issues and verify fixes.