Senior Seamer Service Representative-Metal Packaging

Crowncork; Massillon (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Crown Holdings, Inc. is seeking a Senior Seamer Service Representative for metal packaging. This field role focuses on ensuring proper seam quality, diagnosing seam issues, and performing on-site maintenance across customer facilities.

You will travel frequently to support food and household packaging lines and troubleshoot equipment problems as they arise. The position requires mechanical aptitude, strong communication, and the ability to train customer personnel on new equipment.

Qualifications

• H.S. Diploma with technical training.
• 5–10 years of experience in manufacturing or machine maintenance.
• Experience with can closing equipment preferred but not required.
• Excellent interpersonal and communication skills.
• Ability to travel up to 70-80% (driving and flying).

Responsibilities

• Set seaming equipment and diagnose seam defects.
• Respond to customer requests for breakdown assistance.
• Schedule proactive visits to customers to analyze seam results.
• Commission new equipment and perform repairs and on-site overhauls.
• Submit service reports and time sheets promptly.
• Provide training on new equipment or processes.
• Maintain communications with manager on field developments.

Skills

Mechanical aptitude

Interpersonal skills

Time management

Technical troubleshooting

Education

High School Diploma with technical training

Tools

Word

Excel

Outlook

Job description

## Senior Seamer Service Representative-Metal PackagingApply: Remote: OH - Massillon: Dubuque: Full time: Posted Today: JR104713## **About Crown**Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world.Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry.Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.**Job Description:**(Traveling Maintenance Role) This position will provide technical support for the customers of our North American Food and Household Division. They will ensure our customer’s equipment and can filling processes are running effectively and help them to troubleshoot any issues that may develop when they are using our steel and aluminum cans to fill their products. DUTIES AND RESPONSIBILITIES:The key responsibilities for this role are as follows:• Ensure that customers are able to satisfactorily close food cans and ends by setting customer seaming (closing) equipment to achieve sound double seams. Diagnose and correct seam defects and seaming machine problems on increasingly sophisticated equipment. • Respond to customer requests for both general and emergency break down assistance in order to restore customers output to planned levels. • Arrange pro-active visits to customers to analyze customer seam results or carry out independent checks and provide advice as necessary. Commission new equipment and carry out repairs, inspections and subsequent on-site overhauls of closing equipment. • Maintain good internal/external communications and keep manager updated on field developments and competitor activity. Identify opportunities to provide training for customer’s personnel where new equipment or technology is being installed or where several improvements are needed. • Submit customer service reports and time sheets in a timely manner; record all activities for the above accountabilities. Typical tasks performed by CES at customers: • Double seam tear down / evaluation • Double seam tear down documentation • Seamer set up • Seamer adjustments • Seamer troubleshooting • Seamer audits • Seamer repairs • Seamer rebuilds • Seamer installation (mechanical – no electrical) • Seamer removal • Assist with product trials / testing • Assist with product quality problems • Assist with Double Seam training • Gather and report information on tooling - equipment – product – processes etc. • Install tooling – equipment Job Requirements* H.S. Diploma with technical training* 5-10 years of experience in manufacturing or other machine maintenance* Experience with can closing equipment preferred but not required* Effective interpersonal skills and the ability to interact with employees at all levels* Proven computer skills with a complete understanding of Word , Excel and Outlook* Strong mechanical aptitude with technical training in equipment and machinery repair and maintenance* Effective communication skills, both verbal and written* Ability to travel up to 70-80%, both driving and flying* Effective time management skills and the ability to balance multiple projects at one time