Senior Scrum Master (Remote)

First American; United States; Remote; USD 112,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Employee stock purchase plan

Job summary

First American Trust is seeking an experienced Senior Scrum Master to guide agile teams toward delivering business value through Lean-Agile practices. The role collaborates with product owners and engineers to strengthen agile practices and roadmaps, enabling predictable delivery.

The position emphasizes servant leadership, coaching, and a strong focus on backlog health, PI planning, and cross-team coordination across a fast-moving environment in the United States.

Qualifications

• 5-7 years applying Scrum and Agile methods as scrum master.
• 1-2 years of SAFe experience.
• Experience coaching agile teams across different sizes and maturity levels.
• Strong knowledge of Scrum, Kanban, and Lean-Agile principles.
• Ability to lead Scrum events and promote participation, transparency, and accountability.
• Experience coaching Product Owners on backlog health and delivery effectiveness.
• Identify and resolve impediments, risks, dependencies, and barriers.
• Strong backlog management and sprint planning skills.
• Certified ScrumMaster or SAFe Advanced Scrum Master is required.
• Bachelor’s degree in Business, IT, or related fields.

Responsibilities

• Facilitate and drive Scrum and Agile events (daily, backlog refinement, sprint planning, reviews, retrospectives).
• Ensure events are purposeful, well-prepared, inclusive, with clear decisions and actions.
• Coach teams in Scrum, Kanban, Lean-Agile, self-organization, continuous improvement.
• Build an inclusive team environment; address concerns through problem solving.
• Improve backlog health, prioritization, refinement, sprint readiness, and PI planning alignment.
• Help teams establish meaningful sprint goals and improve delivery predictability.
• Identify and remove impediments, risks, dependencies, and barriers.
• Lead problem-solving conversations to address delivery challenges.
• Protect the team from interruptions while maintaining transparency with stakeholders.
• Use Jira and other tools to maintain delivery metrics and progress.

Skills

Scrum Master

SAFe

Kanban

Lean-Agile

Backlog management

Facilitation

Stakeholder management

Problem solving

Servant leadership

Cross-functional

PI Planning

Education

Bachelor's degree in Business/IT

Tools

Jira

Job description

Who We Are

Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American Trust is seeking an experienced Senior Scrum Master to help agile teams deliver meaningful business outcomes through effective Lean-Agile practices.

The Senior Scrum Master is a senior agile practitioner who serves as a servant leader, coach, facilitator, and change agent. This role helps teams improve effectiveness, delivery flow, transparency, and predictability while supporting First American Trust’s business agility roadmap.

The Senior Scrum Master works closely with Product Owners, delivery teams, leaders, stakeholders, Release Train Engineer and other Senior Scrum Masters to strengthen Agile practices, remove systemic barriers, and improve how work moves from concept to customer value.

What You’ll Do:

• Facilitate and drive effective Scrum and Agile events, including dailysync, backlog refinement,iterationplanning,iterationreviews, and retrospectives.

• Ensure events are purposeful, well prepared, inclusive, and result in clear decisions, actions, or improvement commitments.

• Coach teams in Scrum, Kanban, Lean-Agile principles, self-organization, collaboration, continuous improvement, and effective delivery practices.

• Build a safe, trusting, and inclusive team environment where concerns can be raised openly and addressed through problem solving.

• Partner with Product Owners to improve backlog health, prioritization, refinement, sprint readiness,PI Planning readinessand alignment to customer and business outcomes.

• Help teamsestablishmeaningful sprint goals and improve delivery predictability, quality, flow, and accountability.

• Independentlyidentify, understand, track, elevate, and help remove impediments, risks, dependencies, and organizational barriers.

• Lead structured problem-solving conversations that help teams and stakeholders address the causesof delivery challenges.

• Protect the team from unnecessary interruptions whilemaintainingappropriate transparencywith stakeholders and leadership.

• Use Jira and other Agile tools tomaintainaccuratedelivery information and communicate relevant metrics, trends, risks, dependencies, and progress.

• Usedeliverymetrics to support transparency, learning, and improvement rather than individual performance evaluation.

• Facilitate retrospectives that produce meaningful, documented improvement actions andcoach team tofollow through on those commitments.

• Coordinate with engineering leaders, managers, architects, business partners, and other Scrum Masters to resolve cross-team challenges.

• Represent the team inCoach Sync, ART Sync, and otherART-level coordination events.

• Help teams prepare for andparticipateeffectively in PI Planning, including readiness, planning inputs,objectives, dependencies, risks, and commitments.

• Collaborate with other Senior Scrum Masters and Agile practitioners to share effective practices, lessons learned, facilitation techniques, and approaches for improving team and organizational agility.

• Contribute to the Lean-Agile Office’s business agility roadmap and the continued evolution of First American Trust’s Agile operating model.

• Demonstrate servant leadership, situationalawareness, emotionalintelligenceadaptability, anda growthmindset.

What You’ll Bring:

• 5-7years of experience applying Scrum and Agile methodsas scrum master of an agile software delivery team.

• Prefer 1-2 years of experience in the Scaled Agile Framework.

• Experience coachingAgileteams across different team sizes, levels of maturity, and delivery contexts.

• Strong knowledge of Scrum, Kanban, Lean-Agile principles, and continuous improvement practices.

• Demonstrated ability to lead Scrum events and create environments that promote participation, accountability, transparency, and psychological safety.

• Experience coaching teams and Product Owners on Agile practices, backlog health, collaboration, and delivery effectiveness.

• Demonstrated ability toidentify, elevate, and resolve impediments, delivery risks, dependencies, and organizational barriers.

• Strong understanding of backlog management, prioritization, refinement, sprint planning, sprint goals, and outcome-based delivery.

• Moderate toexpert-level experience with Jira or comparable Agile delivery tools.

• Exceptional written and verbal communication skills, including the ability to communicate clearly with technical and nontechnical audiences and senior leadership.

• Strong facilitation, conflict-resolution, negotiation,stakeholder-management, and problem-solving skills.

• Ability to influence without formal authority and work effectively in a cross-functional, fast-moving environment.

• Certified ScrumMasterorSAFeAdvanced Scrum Master certificationisrequired.

• Bachelor’sdegree in Business, Information Technology, or related fields.

Pay Range: $112,400.00 - $149,800.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.