Senior School Operations & Programs Lead

successacademycharterschool; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Day-One Health & Wellness

403(b) retirement plan

PSLF eligibility

Generous PTO and parental leave

Cellphone stipend

Pre-tax commuter benefits

Backup family care

Job summary

Success Academy is seeking a Senior Associate, School Operations, to drive systems and continuous improvement across our network of public charter schools. You will translate strategic priorities into clear, actionable standard work for school-based operations teams, impacting safety, quality assurance, technology integration, and financial compliance.

The role requires 2–3 years of analytical program management experience in fast-paced environments, with strong attention to detail and excellent

Qualifications

• 2-3 years of professional experience in project/program management, operations, or a related highly analytical role.
• Experience in an education or high-growth environment is preferred.
• Proven ability to manage complex, multi-stakeholder projects from concept to launch with deadlines.
• Expert-level attention to detail and organizational skills in developing clear standard work and system documentation.
• Strong analytical and data-driven problem-solving skills with experience in compliance data and performance metrics.

Responsibilities

• Lead end-to-end management of core network-wide operations programs.
• Develop, maintain, and disseminate core operational standard work and playbooks.
• Manage deliverables communicated to schools via Trello with clear guidance and timely follow-up.
• Partner with Technology (CX Tech, SIS) to support network-wide rollout of operational tech enhancements.
• Design and document system improvements to streamline school-based processes and reduce admin burden.
• Drive cross-functional policy and compliance initiatives with operational implications.
• Analyze and report on school compliance and performance against operational metrics.
• Act as the Operations point-of-contact in cross-functional meetings to align systems with partner requirements.
• Prepare and present executive memos summarizing program results, trends, and next steps.

Skills

Project management

Operations

Analytical skills

Communication

Tools

Trello

Salesforce

Excel/Google Sheets

Job description

Success Academy is seeking a Senior Associate, School Operations, to drive systems and continuous improvement across our network of public charter schools. You will translate strategic priorities into clear, actionable standard work for school-based operations teams, impacting safety, quality assurance, technology integration, and financial compliance.

The role requires 2–3 years of analytical program management experience in fast-paced environments, with strong attention to detail and excellent