Senior Scheduler/Patient Liaison

Davita Inc.; Piscataway Township (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare is seeking a Senior Scheduler/Patient Liaison to join their team in Piscataway. The role involves providing clerical and scheduling support for outpatient services while ensuring effective communication between patients and staff. Candidates should have at least three years of clerical experience, including one year in a similar role, and possess strong customer service skills.

Benefits

Medical coverage

Dental and prescription coverage

Paid leave

Retirement plans

Educational benefits

Life insurance

Employee discounts

Qualifications

• Minimum of 3 years in clerical work, including receptionist/scheduler.
• Proficient in Microsoft Office with a focus on MS Access.
• Excellent customer service and telephone skills.

Responsibilities

• Provides receptionist and scheduling support for Adult Outpatient Services.
• Acts as a liaison between patients and staff regarding schedules.
• Maintains logs and records for department efficiency.

Skills

Knowledge of Microsoft Office

Excellent telephone skills

Customer service skills

Ability to multitask

Education

At least 3 years of clerical experience

Tools

Microsoft Access

Facsimile

Copy Machine

Scanner

Job description

Position Details

Position Information

Recruitment/Posting Title	Senior Scheduler/Patient Liaison
Job Category	Staff & Executive - Healthcare
Department	UBHC-Brief Treatment-Edison
Overview	Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence-based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC's 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC is one of the largest providers of behavioral health care in the country, with a budget of $260 million and 15 sites across New Jersey. Services include inpatient, outpatient, partial hospitalization, crisis stabilization, family support, community outreach, case management, supported housing, employment, prevention, and consultation. Specialty services include the New Jersey suicide prevention helpline and peer help lines for various groups. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and supported 19,441 individual callers through peer support. UBHC is also a primary mental health training resource for several NJ state departments, delivering 16,000 trainings annually.
Posting Summary	Rutgers, the State University of New Jersey, seeks a Senior Scheduler/Patient Liaison for the Brief Treatment-Edison Department within Rutgers University Behavioral Healthcare. Under supervision, provides receptionist, scheduling, clerical support for Adult Outpatient Services. Acts as liaison between patients and staff regarding schedules. Performs word processing and data entry. Demonstrates ability to serve clients and visitors' needs. Receives, verifies, and reconciles schedules and service slips. Inputs and corrects data from schedules and documents. Maintains logs and records for department efficiency. Documents all scheduled appointments thoroughly. Acts as backup to the liaison with the Access/Transfer Center. Provides secretarial/clerical support.
FLSA	Nonexempt
Grade	155
Salary Details	Minimum: $22.29; Mid Range: $22.79; Max: $23.47
Offer Information	The final salary may depend on qualifications, experience, department funding, market benchmarks, and internal equity. Rutgers offers competitive and flexible compensation packages.
Benefits	Includes medical, dental, prescription coverage, paid leave, retirement plans, educational benefits, life insurance, and employee discounts. Details at http://uhr.rutgers.edu/benefits/benefits-overview.
Position Status	Full Time
Working Hours	35 hours/week, Day shift
Work Arrangement	On-site required
Union	Teamsters 97
Payroll Designation	PeopleSoft
Terms of Appointment	Staff - 12 months
Position Pension Eligibility	PERS

Qualifications

Minimum Education and Experience	At least 3 years of clerical experience, including 1 year in receptionist/scheduler work.
Certifications/Licenses	None specified
Required Knowledge, Skills, and Abilities	Knowledge of Microsoft Office, especially MS Access. Excellent telephone and customer service skills. Ability to handle multiple tasks accurately in a fast-paced environment.
Preferred Qualifications	Not specified
Equipment Utilized	Facsimile, Copy Machine, Scanner
Physical Demands and Work Environment	Moderate physical effort, lifting up to 25 pounds. Prolonged sitting and data entry. Frequent talking and listening on the phone; occasional walking, bending, stretching, pushing, pulling. Generally pleasant, well-lit, quiet to moderately loud environment. Flexible hours may be required.
Special Conditions	None specified

Posting Details

Posting Number	25ST0366
Open Date	Not specified
Location	Edison, NJ
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Piscataway (RBHS)

Additional Information

All employment offers are contingent upon successful pre-employment screenings. Rutgers may require proof of vaccination against Seasonal Influenza during Flu Season unless exempted for medical or religious reasons. Rutgers is committed to equal employment opportunity and values diversity. For more details, visit http://uhr.rutgers.edu/non-discrimination-statement.