Senior SAP SD/CS O2C Specialist — Remote

Apolis

Erie (Erie County)

Hybrid

USD 120,000 - 180,000

Full time

43 hours ago

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Job summary

Apolis in Erie, PA is seeking a Senior SAP Order to Cash (O2C) & Customer Service specialist to lead, design, configure, and support SAP ECC solutions across the full OTC lifecycle, including sales orders, pricing, delivery, billing, credit management, returns, intercompany sales, and integration with finance, logistics, and supply chain processes.

You will partner with business stakeholders, IT teams, and external vendors to deliver scalable, compliant SAP solutions that support global

Qualifications

Bachelor's degree in a related field.
15+ years of SAP functional experience in SAP SD / Order-to-Cash / Customer Service.
Hands-on configuration experience in end-to-end O2C processes SAP SD, Stockroom, CS and related Sales & Service processes.
Experience with at least three full SAP implementations or major rollout projects.
Strong cross-functional knowledge of Logistics & Accounting processes & modules.
Ability to write clear functional specifications and work effectively with technical teams.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Experience working in global engineering matrixed organizations that entails manufacturing.

Responsibilities

Lead SAP OTC process design, configuration, testing, deployment, and support across SAP ECC environments.
Partner with business stakeholders to gather requirements, analyze current-state processes, and define future-state solutions.
Configure and support core SAP SD & CS functionality, including: Sales orders, Pricing, Availability check, Delivery, Billing, Returns management, Credit and debit memo processing, Output management, OTC Master Data, and integrations with FI/CO, MM, PP, Stockroom management, GTS, and CRM/eCommerce platforms.
Design and support end-to-end OTC processes such as quote-to-order, order fulfillment, billing, revenue recognition, and accounts receivable integration.
Lead or participate in SAP ECC rollout, enhancement, and optimization initiatives.
Collaborate with technical teams on ABAP development, integration design, middleware, EDI, APIs, and data migration.
Develop test scripts, support all testing cycles (UNT/SIT/RGR/UAT), provide end-user training, documentation, and post-go-live support.
Support cutover planning, go-live execution, hyper care, and post-production stabilization.
Troubleshoot production issues, perform root cause analysis, and deliver timely resolutions.
Ensure SAP solutions comply with internal controls, audit requirements, and enterprise architecture standards.
Experience working with ServiceNow or similar ticketing system.