Senior SAP S/4HANA EAM/PM Consultant

International Business Machines Corporation; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

IBM Consulting is seeking an experienced SAP AMS professional to deliver day-to-day management of SAP HANA SCM Plant Maintenance and Warranty Management in Client Innovation Centers. You will troubleshoot incidents, analyze root causes, and coordinate with cross-functional teams to implement fixes and enhancements.

Strong governance and documentation skills are essential as you support global clients across industries.

Qualifications

• 8+ years of AMS experience for SAP HANA SCM environments.
• Strong SAP Plant Maintenance knowledge and warranty management experience.
• Experience with incident, problem, and service request handling and root cause analysis.
• Understanding of SAP HANA environment and production support considerations.
• Knowledge of SAP PM integration with MM, CS, SD, FI/CO.

Responsibilities

• Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.
• Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
• Perform issue analysis, root cause identification, and recommend permanent fixes.
• Support batch jobs, interfaces, data validations, and system health checks related to PM and warranty processes.
• Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external systems.
• Support configuration, testing, and deployment of minor enhancements and defect fixes in SAP PM and Warranty Management.
• Analyze business requirements and translate them into supportable functional or technical solutions.
• Maintain application stability and ensure system changes do not negatively impact ongoing operations.
• Assist in transport management, release validation, and post-deployment support.
• Support plant maintenance business processes including equipment and functional location management, maintenance notifications and work orders, preventive and corrective maintenance, task lists, maintenance plans, breakdown maintenance, and service history.
• Support warranty-related processes including warranty master data, claims processing, entitlement validation, and warranty tracking and reporting.
• Work with business users to resolve process issues and improve operational effectiveness.
• Participate in ticket triage, prioritization, backlog management, and support reviews.
• Document incidents, resolutions, known errors, and support procedures.
• Contribute to knowledge base development and continuous improvement of support operations.
• Ensure compliance with change management, incident management, and problem management processes.
• Support audit, controls, and operational reporting requirements as needed.
• Partner with business stakeholders, SAP functional teams, BASIS, developers, integration teams, and testing teams.
• Escalate critical issues with clear impact assessment and recovery planning.
• Support user communication during incidents, outages, and planned changes.
• Provide guidance to junior support team members when required.

Skills

SAP PM knowledge

Warranty Management experience

Incident and problem management

Stakeholder coordination

Documentation and communication

Education

Bachelor's Degree

Tools

SAP HANA SCM

SAP S/4HANA (preferred)

ServiceNow / Jira

Job description

IBM Consulting is seeking an experienced SAP AMS professional to deliver day-to-day management of SAP HANA SCM Plant Maintenance and Warranty Management in Client Innovation Centers. You will troubleshoot incidents, analyze root causes, and coordinate with cross-functional teams to implement fixes and enhancements.

Strong governance and documentation skills are essential as you support global clients across industries.