Senior SAP ITCM Support Engineer — Remote

Lancesoft; Pleasanton (CA); Hybrid; USD 96.000 - 110.000; Vollzeit

Zusammenfassung

Lancesoft is seeking a Senior SAP ITCM Engineer to provide remote-based, expert support for SAP Intelligent Trade Claims Management within a global customer support team. The role emphasizes troubleshooting, impact analysis, and delivering fixes in complex SAP environments.

Ideal candidates have 10+ years of SAP ITCM experience, strong deduction and promotional knowledge, and the ability to work across ERP data, document flows, and integrations.

Qualifikationen

• Bachelor’s degree or equivalent in a related field.
• 10+ years of SAP experience with hands-on ITCM and related trade-claims functionality.
• Strong knowledge of trade-claims, deductions, and accounting integration.

Aufgaben

• Provide remote, expert SAP ITCM support and troubleshooting for global clients.
• Diagnose and resolve complex issues in claim processing, validation, approvals, and settlements.
• Develop fixes and patches, validate data, and assist with deployments in multi-system landscapes.
• Collaborate with cross-functional teams and customers to ensure high-quality support and knowledge transfer.
• Be available for 24x7x365 support as needed and communicate effectively with stakeholders.

Kenntnisse

SAP ITCM

Trade deductions

Analytical thinking

Remote support

Customer communication

Ausbildung

Bachelor’s degree or equivalent

Tools

SAP R/3

SAP NetWeaver

ECC

Jobbeschreibung

Lancesoft is seeking a Senior SAP ITCM Engineer to provide remote-based, expert support for SAP Intelligent Trade Claims Management within a global customer support team. The role emphasizes troubleshooting, impact analysis, and delivering fixes in complex SAP environments.

Ideal candidates have 10+ years of SAP ITCM experience, strong deduction and promotional knowledge, and the ability to work across ERP data, document flows, and integrations.