Senior SAP AMS Director — Remote (US) PP/MM Leader

Answerthink; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

AnswerThink, a division of The Hackett Group, seeks a Senior SAP AMS Director to lead hands-on PP/MM support and client delivery across SAP environments. Remote within the US, you will oversee AMS teams, manage client relationships, and drive successful service delivery and optimizations.

You will coordinate project activities, manage escalations, and mentor staff while ensuring alignment with SAP Activate/Agile frameworks and ITIL processes.

Qualifications

• Senior-level SAP AMS leadership experience supporting PP environments.
• Strong hands-on knowledge of SAP S/4HANA, SAP Fiori applications, and cross-module integration.
• Experience managing AMS support teams, client relationships, escalations, service delivery, and account responsibilities.
• Experience with delivery frameworks like SAP Activate, Agile/Scrum, ITIL, PMI, or related methodologies.
• Ability to support ticket resolution, root-cause analysis, change management, SOWs, change requests, budgets, scope, risk, and resource planning.

Responsibilities

• Lead SAP AMS support and client delivery across MM or PP environments.
• Oversee functional support teams, manage client relationships and escalations.
• Support project management activities and ensure effective service delivery and issue resolution.
• Coordinate with PMs and AMS teams to optimize system performance and roadmaps.
• Manage knowledge transfer, coaching, and employee development within the team.

Skills

SAP AMS leadership

S/4HANA knowledge

Cross-module integration

Stakeholder management

Project management

Tools

ServiceNow

SAP Solution Manager

Job description

AnswerThink, a division of The Hackett Group, seeks a Senior SAP AMS Director to lead hands-on PP/MM support and client delivery across SAP environments. Remote within the US, you will oversee AMS teams, manage client relationships, and drive successful service delivery and optimizations.

You will coordinate project activities, manage escalations, and mentor staff while ensuring alignment with SAP Activate/Agile frameworks and ITIL processes.