Senior Salesforce Technical Lead

1001 Amgen Inc.; Thousand Oaks (CA); Hybrid; USD 127,000 - 171,000; Full time

Benefits offered by this job

Total Rewards Plan

Competitive benefits

Job summary

Amgen Inc. in Thousand Oaks seeks a Senior Salesforce Technical Lead to drive secure, scalable solutions on the SFDC platform within the PSP product team.

Lead major projects, mentor junior resources, and collaborate with cross-functional teams to align Salesforce capabilities with patient service strategies. Experience with Health/Service Cloud in regulated environments and Salesforce certifications is preferred.

Qualifications

• Extensive Salesforce development experience including Apex, Visualforce, LWC, and Aura.
• Experience with Health Cloud or Service Cloud in a call center environment.
• Experience integrating Salesforce with other applications.
• Certified Salesforce and/or Agile certifications preferred.
• Strong communication and stakeholder management skills.

Responsibilities

• Deliver secure, scalable Salesforce solutions on the SFDC platform.
• Collaborate with program management, development, operations, and cross-functional teams to define requirements.
• Lead major projects as a solution architect and mentor junior resources.
• Develop tests and automation to validate business logic.
• Stay updated on Salesforce roadmap and best practices.

Skills

SFDC Service Cloud

Health Cloud

Call center experience

Healthcare industry knowledge

Agile methodologies

Scrum

Design Thinking

Lean Startup

Tableau

Salesforce development

SOQL/Apex/LWC

Web services integration

Salesforce certifications

Tools

Apex

Visual Force

Lightning Web Components

Aura

Visual Studio Code

Data Loader

Reports and Dashboards

SOQL

Web services

Job description

Career Category Information Systems Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Salesforce Technical Lead

What you will do Let’s do this. Let’s change the world. In this vital role you will be part of the Patient Support Services (PSP) product team to deliver technology services and solutions that achieve strategies and business goals including insights and analytics on the Pulse Service platform.

Salesforce Technical Lead is responsible for crafting and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects, and within the broader technology team to develop products aligned with standard methodologies. The candidate will support the development of the PSP Platform at Amgen. You will stay abreast of the Salesforce roadmap and capabilities, provide feedback to and develop standard methodologies, optimize engineering or release processes. The Salesforce Technical Lead will collaborate with various teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to lend clarification and support to requirements definition at all stages of the product life cycle. Recommend strategic technology solutions that align with patient services strategy and achieve the greatest business impact. Handle day to day development activities on the salesforce.com platform using Apex, Visual Force, Lightning Web Components and Aura. Support the creation of customizations and integrations required to solution delivery. Lead major projects as a solution architect and guide/mentor junior resources within the team. Model data structures aligning closely with health cloud and service cloud objects. Develop custom applications using APEX, JavaScript, Visual Force, AJAX, HTML, CSS. Apply standard methodologies and experience to build Salesforce.com applications. Understand Salesforce security and apply the Organization-Wide Default, sharing patterns, profiles or permissions to your applications. Communicate software and system designs using UML. Collaborate with team members to apply abstractions and service-orientation to foster scalability. Develop Test classes and automation to validate business logic and avoid production issues. Work closely with other developers in the team including business analyst, QA analyst and project managers. Research Salesforce.com capabilities as needed to suit business requirements, and provide a gap analysis. Develop estimates for projects. Experience with Amazon Web Services and/or Amazon Connect.

What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an engineer with these qualifications.

Basic Qualifications

Doctorate degree OR Master’s degree and 3 years of development experience OR Bachelor’s degree and 5 years of development experience OR Associate’s degree and 10 years of development experience OR High school diploma / GED and 12 years of development experience

Preferred Qualifications

Experience with SFDC Service Cloud/ Health Cloud in a call center environment. Working in a regulated industry such as healthcare or life sciences. Ability to work in a changing environment and prioritize multiple projects simultaneously. Superb interpersonal skills to work across and up through the organization, including partner/customer concern and mitigation of issues, risks, and business impacts. Advanced problem-solving capabilities and the ability to use constraints as opportunities. Working understanding of Agile, Scrum, Design Thinking, and Lean Startup principles. Experience with Tableau and other reporting and analytics tools. 2+ years of experience developing and customizing Salesforce.com application via web services, Apex, SOQL, Aura, Lightning Web Components, Visual Force, Visual Studio Code, IDE, Data Loader, Reports and Dashboards. 4+ years of working with clients and vendors developing solutions and supporting projects from requirements capturing to release management. Experience integrating Salesforce.com with other applications. Salesforce and/or AGILE Certifications.

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

Refer to the Work Location Type in the job posting to see if this applies

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship Sponsorship for this role is not guaranteed.

Amgen is an Equal Opportunity employer. We make all employment decisions without regard to race, color, religion, sex or any other characteristic protected by applicable law. We provide reasonable accommodations to applicants and employees with disabilities, consistent with legal requirements. Please contact us to request accommodation.

Salary Range 126,570.10USD -171,241.90 USD

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen