Senior Salesforce Support Analyst(SQL and data integration)/Foster City, CA (Onsite)

Radiansys Inc.; Foster City (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Salesforce Support Analyst with expertise in SQL and data integration. In this pivotal role, you will lead a technical team to ensure successful project deliverables, collaborate closely with software developers, and act as a subject matter expert for Salesforce workflows. Your contributions will drive operational excellence and continuous process improvement, making a significant impact on customer support. If you are passionate about leveraging your Salesforce skills in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years in Salesforce technical support and data integration.
• 3+ years in team supervision, ideally in Biotech/Pharma/CRO.

Responsibilities

• Lead technical team for RACT 2.1 release and manage project deliverables.
• Collaborate with PM and developers during software development cycles.

Skills

Salesforce

SaaS architecture design

CRM workflow configurations

SQL

data integration

people management

Salesforce Admin Certificate

documentation skills

analytical skills

problem-solving skills

Education

Salesforce Admin Certificate

Tools

Salesforce data loader

Copado DevOps platform

MS Office

ServiceNow/SPARC

Azure

IDM

Job description

Senior Salesforce Support Analyst (SQL and Data Integration) - Foster City, CA (Onsite)

We are looking for Senior Salesforce Support Analyst (SQL and Data Integration). Anyone interested can share your resume at [e-mail].

Location: Foster City, CA 94404 (Onsite)

Employment Type: Full-Time / CTH / Contract

Must Have: Salesforce, SaaS architecture design, CRM workflow configurations, SQL and data integration

Job Description:

• Lead RACT Support and technical team to complete RACT 2.1 release; Complete project deliverables including user and functional requirements, architecture review, design and integration specification, software development summary report, installation procedures and additional technical documents as necessary.
• Collaborate with technical PM and software developers during each sprint of software development cycle until code freeze; Manage Azure backlogs to build new functions per acceptance criteria, provide technical guidance and feedback to address data and functional issues during testing and UAT cycles; Lead post-release hyper care by monitoring integration error logs.
• Accountable for emergency change, deviations and CAPA; collaborate with Development, IT, and Boomi teams to identify root cause, perform impact assessment, and apply the code fix.
• POC of RACT L2-L3 Support; Conduct post-release system demo and user training to the cross-function team; Review and revise WRK and GXPMAN per RACT 2.1 release timeline.
• Deliver operational excellence by applying Salesforce platform best practices to day-to-day customer support.
• Acts as SME for existing workflow, reports, and eTMF/RACT integration and serves as an advocate for innovation and continuous process improvement.
• Attend weekly RACT CCT meetings as system SME to address business needs, provide progress updates.
• Take ownership of deviation and CAPA and work with QA, BPO, and Validation to resolve critical system or data issues in a timely manner.

Skills / Experience:

• 5+ years of technical support experience in Salesforce, SaaS architecture design, CRM workflow configurations, SQL and data integration.
• 3+ years of experience in people management/team supervision in software development; ideally in Biotech/Pharma/CRO.
• Proficiency with Salesforce data loader, workflow configurations, object permission setup, and MS Office.
• Prior experience in design, build, test and deploy application configuration and integration changes using Salesforce's Copado DevOps platform.
• Ability to analyze business requirements and document system changes into design specifications, integration specification, installation procedures, and development summary report.
• Salesforce Admin Certificate; prior experience in ServiceNow/SPARC, Azure, and IDM; knowledge of GxP and Computer System Validation process.
• Excellent documentation skills; proven analytical and problem-solving skills; ability to quickly adjust to new technologies, workflows, and environments.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Accounting/Auditing, Administrative, and Advertising

Industries: IT Services and IT Consulting, IT System Testing and Evaluation, and IT System Data Services

Regards,
Talent Acquisition – Radiansys Inc.

Direct: 510 790 2000 Ext 1006
Email: [e-mail]