Senior Salesforce Service Cloud Engineer

Akidev Corporation; Fremont (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Akidev Corporation in Fremont, CA is seeking a Sr. Salesforce Developer (Service Cloud) for a long-term contract.

The role requires 12+ years of hands-on Salesforce development, with deep expertise in Apex and LWC, and extensive Service Cloud experience supporting 1000+ agents. You will collaborate with business stakeholders to gather requirements and architect scalable Service Cloud solutions, including Omni-Channel, Service Console, complex flows, and robust reporting and dashboards.

Qualifications

• 12+ years of hands-on Salesforce development experience including Apex and LWC.
• Extensive experience with Service Cloud architecture, design, and implementation.
• Strong knowledge of Omni-Channel, Service Console, complex flows, reporting and dashboards.
• Experience supporting large-scale Service Cloud environments (1000+ agents).
• Ability to interact with business stakeholders, gather requirements, and provide technical solutions.
• Excellent communication skills preferred.

Skills

Apex

LWC

Service Cloud

Omni-Channel

Service Console

Complex Flows

Reporting & Dashboards

Stakeholder Communication

Tools

Salesforce

Job description

Akidev Corporation in Fremont, CA is seeking a Sr. Salesforce Developer (Service Cloud) for a long-term contract.

The role requires 12+ years of hands-on Salesforce development, with deep expertise in Apex and LWC, and extensive Service Cloud experience supporting 1000+ agents. You will collaborate with business stakeholders to gather requirements and architect scalable Service Cloud solutions, including Omni-Channel, Service Console, complex flows, and robust reporting and dashboards.