Senior Salesforce Engineer/Administrator

Zip Co; New York (NY); Remote; USD 132,000 - 150,000; Full time

Job summary

Join a leading company as a Senior Salesforce Engineer/Administrator, where you'll design and scale Salesforce solutions, ensuring alignment with business goals. This remote-first role empowers you to architect impactful CRM solutions that enhance our connections with merchants and customers while leading a high-performance team.

Benefits

20 days PTO every year

Generous paid parental leave

100% employer covered insurance

Learning and wellness subscription stipend

Company-sponsored 401k match

Qualifications

• 12+ years of hands-on Salesforce experience.
• Mastery in Salesforce Clouds and advanced integrations.
• Strong analytical mindset with a focus on data-driven solutions.

Responsibilities

• Design and scale Salesforce solutions for various teams.
• Build and maintain advanced Salesforce automation.
• Collaborate with teams to optimize end-to-end processes.

Skills

Sales Cloud

Service Cloud

Marketing Cloud

Apex

Lightning Web Components

SOQL

REST API

SOAP API

Data-driven problem-solving

Education

Bachelor's degree in a related field or equivalent experience

Job description

Senior Salesforce Engineer/Administrator

Senior Salesforce Engineer/Administrator

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CxO Search | AI-Ready Team Design | Interview Training & DEI Strategy | Talent Ops for High-Growth Tech

• Design and scale Salesforce solutions that empower GTM teams across Sales, Marketing, and Support optimizing lead flows, case resolution, and campaign performance.
• Act as both architect and engineer, balancing hands-on Salesforce development with long-term platform strategy and system integrations that drive operational impact.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

Start your adventure with Zip

We’re looking for a Salesforce Engineer/Administrator to join our high-impact Go-To-Market Systems team at Zip. In this remote-first role, you’ll lead the development, optimization, and administration of Salesforce across Sales, Marketing, and Support teams. You will act as an architect and engineer, shaping the long-term vision and strategy for our Salesforce ecosystem, ensuring it aligns with overarching company objectives. You’ll deliver scalable CRM solutions that directly influence how Zip connects with its merchant partners and customers, building an internal ecosystem that accelerates sales productivity, service delivery, and marketing efficiency. If you thrive at the intersection of business systems and strategic execution, this is your chance to architect the future of our GTM stack.

You’ll join the GTM Systems team, partnering closely with RevOps, Sales, Marketing, and Merchant Success to design and deliver a high-performance Salesforce environment. You’ll be both a builder and strategic thinker owning long-term platform decisions, solving integration challenges, and mentoring others while remaining deeply hands-on.

Interesting problems you’ll get to solve

• Build and maintain advanced Salesforce automation using Flow, Apex, and triggers to streamline sales, marketing, and service workflows, ensuring scalability and maintainability for future growth.
• Design and own integrations between Salesforce and external systems (marketing tools, support platforms, data warehouses, AI apps), resolving data flow and architectural challenges
• Optimize end-to-end processes across lead-to-deal, onboarding, and case management for GTM efficiency, identifying and addressing significant operational issues
• Administer the Salesforce org with best practices in security, access control, and data governance.
  Develop Lightning Components and enhance UX for different user personas.
• Architect future-state CRM solutions with a 12–24 month roadmap lens, anticipating data growth and complexity.
• Collaborate with GTM stakeholders to gather requirements and deliver solutions that align with business goals.
• Create visibility for GTM teams through actionable dashboards, pipeline tracking, and campaign metrics.
• Mentor junior admins/developers as a technical lead and thought partner.
• Own ongoing platform hygiene, user training, and release cycles with operational excellence.

What you’ll bring to the team

• 12+ years of hands-on Salesforce experience supporting GTM functions in high-growth environments.
• Mastery in Sales Cloud, Service Cloud, and Marketing Cloud – plus experience with custom objects, validation rules, and process automation at an enterprise scale.
• Expert Skills in Apex, Lightning Web Components, SOQL, and integrations via REST/SOAP APIs or middleware (e.g. Mulesoft, Zapier)), with a proven track record of solving complex integration challenges.
• Proven ability to build scalable architecture, forecast platform needs, and evaluate Salesforce releases.
• Experience planning and executing complex data syncs with BI tools, warehouses, or marketing automation platforms.
• Strong familiarity with AI tools and frameworks, and applied experience embedding AI features (e.g. intelligent routing, predictive scoring, chatbot flows) into Salesforce workflows is a strong plus.
• Bachelor's degree in a related field or equivalent experience.
• Additional certifications (e.g. Platform Developer I/II, Service Cloud Consultant, Architect) are a plus.
• Highly analytical mindset with a passion for data-driven problem-solving of unique issues
• Strong communicator who thrives in cross-functional Agile teams and can translate complex systems into business impact.
• Embodies Zip’s value of “Own It” self-directed, accountable, and comfortable driving end-to-end projects independently.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.The annual base Pay Range for this position is $132,000 - $150,000 USD. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms.

Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try -> rebrand.ly/check-zip-out

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Engineering

• Industries

  Financial Services and IT Services and IT Consulting

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