Senior Salesforce Developer - Service Cloud (Hybrid)

Trigyn Technologies Limited.; Baltimore (MD); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Trigyn Technologies, Inc. in Baltimore, MD, seeks a Senior Salesforce Developer to design, develop, test, and deploy Salesforce solutions on Service Cloud and Experience Cloud.

You will work with Portfolio Managers, Administrators, and agencies to implement customer workflows and support the 311 system. Responsibilities include building integrations, dashboards, and data security practices, while mentoring teammates and contributing to CI/CD and release management.

Qualifications

• Bachelor's degree in computer science, information systems, or a related field (or equivalent combination of education and experience).
• Salesforce Platform Developer I certification required; Platform Developer II, Application Architect, or other advanced certifications strongly preferred.
• 3-5+ years of technical working experience in Salesforce development.
• Experience with Agile project methodology and practice.
• Experience with mobile application development.
• Experience with Salesforce Web Services APIs (REST/SOAP) and integration/middleware tools.
• Experience with Salesforce Lightning development (Apex, LWC, Visualforce).
• Data modeling, management, and security.
• Deep understanding of data security best practices and balancing availability with security.
• Experience in a government setting.

Responsibilities

• Design, develop, test, and deploy Salesforce solutions using Apex (classes, triggers, batch/asynchronous processing), Lightning Web Components (LWC), Visualforce, and Flow/process automation.
• Write clean, well-documented, testable code that meets Salesforce code coverage requirements and follows platform best practices and governor limits.
• Build and maintain integrations between Salesforce and third-party/city systems (e.g., case management, GIS, telephony) using REST/SOAP APIs, middleware, or platform events.
• Work closely with 311 operations, city agencies, and the technical team to coordinate changes through development, testing, and deployment.
• Create business and technical requirements documents; conduct reviews of these requirements to communicate and manage enhancements to functionality.
• Develop and maintain dashboards, reports, and visualizations as requested by functional areas.
• Partner with the Salesforce Administrator on routine maintenance activities, including monitoring operations and performance.
• Monitor, troubleshoot, and resolve issues in Salesforce and associated systems such as SQL Server and Heroku.
• Monitor data quality and implement processes to improve data accuracy and consistency.

Skills

Salesforce development

Apex

Lightning Web Components

Visualforce

REST API

SOAP API

Git

CI/CD

Salesforce DX

Copado

Gearset

Jenkins

Agile

Mobile development

Data security

Data modeling

Government experience

Education

Bachelor's degree in computer science or related field

Salesforce Platform Developer I certification

Platform Developer II / Application Architect / advanced certifications

Tools

Git

CI/CD tools

Salesforce DX

Copado

Gearset

Jenkins

Job description

Trigyn Technologies, Inc. in Baltimore, MD, seeks a Senior Salesforce Developer to design, develop, test, and deploy Salesforce solutions on Service Cloud and Experience Cloud.

You will work with Portfolio Managers, Administrators, and agencies to implement customer workflows and support the 311 system. Responsibilities include building integrations, dashboards, and data security practices, while mentoring teammates and contributing to CI/CD and release management.