Senior Salesforce Business Analyst (QTC)

Restaurant365; United States; Remote; USD 115,000 - 135,000; Full time

Job summary

An established industry player in the SaaS sector is seeking a Senior Salesforce Business Analyst to enhance its innovative platform for the restaurant industry. In this pivotal role, you will bridge the gap between business stakeholders and technical teams, ensuring that stakeholder requests are transformed into effective Salesforce solutions. You will lead the evaluation of business processes, manage complex configurations, and drive the implementation of custom solutions focusing on Sales Cloud and Quote to Cash. Join a dynamic team where your contributions will directly impact the efficiency and success of the company's operations, all while enjoying a supportive culture that prioritizes professional growth and equitable compensation.

Benefits

Comprehensive medical benefits

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

Qualifications

• Expertise in Salesforce Business Analysis with hands-on CPQ experience.
• Strong communication and analytical skills essential for stakeholder interaction.
• Experience with Agile teams and project management tools.

Responsibilities

• Engage with stakeholders to gather and document business requirements.
• Translate requirements into scalable Salesforce solutions.
• Manage Salesforce projects and ensure alignment with business goals.

Skills

Salesforce Business Analysis

CPQ (Configure, Price, Quote)

Project Management

Communication Skills

Analytical Skills

Interpersonal Skills

Problem-Solving

Agile Methodologies

Education

Bachelor's degree in Business

Bachelor's degree in Information Technology

Tools

Salesforce

Docusign

Jira

Confluence

Monday

Job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

As a Senior Salesforce Business Analyst, QTC you will play a pivotal role in aligning business stakeholders and technical teams, ensuring that stakeholder requests are effectively translated into scalable Salesforce solutions. You will lead the evaluation and enhancement of business processes, manage complex Salesforce configurations, and drive the design, build, and implementation of custom solutions focusing on the Sales Cloud and Quote to Cash. Your clear communication and cross-functional collaboration will be essential in synchronizing technical requirements with strategic business objectives.

How you'll add value:

• Engage directly with business stakeholders to gather, analyze, and document requirements and objectives.
• Translate stakeholder business requirements into scalable, efficient Salesforce solutions focused on Quote to Cash.
• Proactive evaluation and optimization of business processes and systems health.
• Ownership of complex CPQ (Configure, Price, Quote) solution, supporting dynamic pricing models and sales strategies.
• Develop solutions that integrate pricing, product configurations, contractual terms, and e-signature.
• Stay informed on the latest Salesforce releases to propose modern, automated solutions.
• Manage a broad range of Salesforce projects and tasks which can include configuration, customization, and implementation, ensuring solutions meet business needs.
• Serve as the primary liaison between go-to-market stakeholders and technical teams to facilitate collaboration and alignment.
• Prepare and present comprehensive reports to stakeholders on the status and impact of Salesforce projects.
• Collaborate closely with the larger Salesforce team to ensure solutions and administration are in line with large-scale project efforts, recognizing dependencies and coordinating complex deployments.
• Develop detailed solution documentation and technical specifications for Salesforce enhancements and integrations.

What you'll need to be successful in this role:

• Bachelor's degree in Business, Information Technology, or a related field.
• Demonstrative expertise with CPQ products, having hands-on experience with project management for implementation, iteration and maintenance is a requirement for this role.
• Proficiency in the role of Docusign admin - configuration, customization, and implementation experience required.
• Proven experience as a Salesforce Business Analyst or in a similar senior role in SaaS B2B.
• Strong understanding of Salesforce Sales Cloud features and functionality, bridging the platform with Sales and Deal Desk best practices.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work directly with stakeholders and lead cross-functional team projects.
• Exceptional analytical and problem-solving skills.
• Experience with data modeling, reports, and dashboards in Salesforce.
• Salesforce certification is a plus. CPQ certification is preferred.
• Ability to work with teams and stakeholders of different backgrounds and time zones in a multicultural environment.
• Experience working with Agile teams and using tools such as Jira, Confluence, Monday, etc.
• Motivated, high-potential performer, with demonstrated ability to influence and lead.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Self-directed with the ability to solve complex problems and successfully manage ambiguity and unexpected change.

R365 Team Member Benefits & Compensation

• This position has a salary range of $115k - $135k per year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee.
• 401k + matching.
• Equity Option Grant.
• Unlimited PTO + Company holidays.
• Wellness initiatives.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.