Senior Salesforce Architect — OnePRM Platform Lead

AbbVie Inc.; Chicago (IL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Long-term incentives

Job summary

AbbVie US Commercial BTS is seeking a Principal Engineer, Salesforce to lead the planning, architecture, design, integration, and operations of Patient Services solutions on the OnePRM platform. The role drives multi-year modernization, ensures security and compliance, and manages delivery across multiple pods with a ~ $2MM budget stewardship.

The incumbent will guide architecture, governance, and engineering standards, collaborating with product, business, and external partners to deliver

Qualifications

• Bachelor’s degree or equivalent education with 8 years of experience
• Master’s degree or equivalent education with 7 years of experience
• PhD with 3 years of experience in application strategy, architecture, design, engineering, and related technology disciplines
• Experience in planning, architecture, design, development, integration, and operations of CRM solutions on the Salesforce platform
• Strong understanding of enterprise architecture principles and Salesforce Well-Architected concepts
• Hands-on experience with Salesforce development and configuration tools (Apex, Triggers, LWC, Flows)
• Experience with DevOps and CI/CD/CT practices for automated releases
• Excellent communication skills and ability to influence stakeholders

Responsibilities

• Own the system architecture and engineering standards within OnePRM platform
• Lead multiple engineering PODs and blended teams across architecture, development, QA automation, DevOps, and vendor partners
• Drive the OnePRM technical strategy and multi-year roadmap for systems
• Evaluate emerging Salesforce capabilities and translate pilots into scalable capabilities
• Govern design and code reviews, release readiness, and deployment processes
• Partner with leaders to execute complex release plans and manage dependencies
• Oversee budget utilization and vendor performance
• Ensure data quality, privacy, security, and regulatory compliance

Skills

Salesforce

Architecture leadership

CRM systems

DevOps

Apex & LWC

API integration

Education

Bachelor’s degree in relevant field

Master’s degree in relevant field

PhD in relevant field

Tools

Apex

LWC

Flows

REST APIs

SOAP APIs

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onLinkedIn,Facebook,Instagram,XandYouTube.

Job Description

AbbVie US Commercial Business Technology Solutions (BTS) is seeking aPrincipal Engineer,Salesforce to join the Patient Services & Consumer Marketing Technology Services and Architecture team. This role provides strategic and technical leadership for the planning, architecture, design, integration, implementation, and operations of Patient Services solutions on AbbVie’sOnePRM(Patient Relationship Management) platform.

Thispositionis accountable for advancing the modernization of Patient Services capabilities that help patients start therapy faster, remain adherent to treatment, and receive more personalized, data- and AI-enabled experiences. The role owns the long-term technology roadmap for solutions supporting more than 2,200endusers and2,000+patientsondailybasiscross Immunology, Oncology, Neuroscience, and Specialty therapeutic areas.This position isalso responsible forleading the ongoing release of features, enhancements, andcontinuous improvementactivities that enable product launches, care model launches, and capability launches, while simultaneously driving the multi-year transformation and migration of Patient Services solutions. The role ensures operational stability, continuous improvement, and business continuity while modernization efforts progress in parallel.

This position stays current on emerging technologies, agile delivery practices,Agentic software engineering,and Salesforce ecosystem innovations to recommend and implement capabilities that improve efficiency, user productivity, and patient outcomes. This role willdefine thesystemarchitecture, delivery priorities, and execution approach to ensure scalable, secure, compliant, and resilient solutions.

This roleserves as the technical cornerstone of the AbbVie Patient ServicesOnePRMArchitecture & Engineering organization. This role translates enterprise and platform architecture into executable engineeringstrategy, defining how solutions are built, governed, secured, scaled, and evolved. It leadsthereleaseplanning, engineering execution, andcontinuous improvementto deliver business value with high quality, compliance, and operational excellence.The rolewillconceive,design, engineer, and implement CRM solutions that solve complex business challenges and deliver measurable outcomes. Itwillalsoleadtheinnovationefforts, evaluatenew technologiesand architectural patterns, andestablishengineering standards and delivery practices adopted by internal teams and strategic vendor partners.

As thelead architecture and engineeringchampion forOnePRM, this position ensures engineering excellence across the platform and drives consistency in design, delivery, operations, and governance. The role is accountable for managing up to three engineering PODs, internal and/or vendor resources, with ownership of delivery execution, technical quality, operational support, vendor management, and approximately $2MM in budget stewardship.

Reporting to the Director of Architecture & Engineering for the Salesforce CRM Platform, this role partners with the Salesforce Platform Architect, BTS Product Owner, BTS Brand Enablement Lead, Business Product Manager, User Experience Architect, and Solution Architects to deliver best-in-class Patient Services solutions.

Responsibilities:

• Own thesystemarchitecture and engineering standardswithinOnePRMplatform,and ensure alignment withSalesforce Platformarchitecture principles,Solutions architecture standards,Salesforce best practices, security requirements, validated systems expectations, and SLC governance.
• Serve as the principalarchitecture & engineeringleader forOnePRM, shaping solution direction,technical architecture & design,data modeling,integration strategy,engineering decisions,and platform evolution to support business growth and long-term sustainability.
• Drive theOnePRMtechnical strategy and multi-year roadmapfor systems, including modernization, migration, consolidation, and future-state platform design in support of enterprise business priorities.
• Evaluate emerging Salesforce capabilities, AI-enabled solutions, and engineering tools; lead proofs of concept; and translate successful pilots into scalable, production-ready capabilities that improve business value and operating efficiency.
• Lead multiple engineering PODs and blended teams across architecture, development, QA automation, DevOps, and vendor partners, ensuring accountability todeliverycommitments, quality standards, and engineering outcomes.
• Define and govern scalable data models,scalable workflow automation,secure integration patterns, and resilient enterprise interfaces across Salesforce and connected platforms to support reliable business operations and future growth.
• Partner with program, product, and business leaders to execute complex release plans, manage dependencies, mitigate technical risks, and ensure seamless coordination across concurrent workstreams.
• Drive CI/CD/CT modernization and shift-left quality practices, including automation,codeanalysis, testing rigor, and compliance controls to improve release velocity and reduce production defects.
• Establish and govern design review, code review, release readiness, and pre-deployment approval processes to ensure consistent execution, technical quality, and compliance across internal and external delivery teams.
• Govern technical debt, refactoring, and remediation as strategic investments that strengthen maintainability, reduce risk, and improve long-term platform scalability.
• Maintain strong standards for data quality, documentation, privacy, security, and compliancein accordance withAbbVie policies, validated system requirements, and enterprise governance expectations.
• Coach and developapplicationarchitects, tech leads, and senior engineers; strengthen technical depth across the team; and build succession capability for critical architecture and engineering roles.
• Partner with senior business leaders, product owners, architects, and external partners to translate strategic needs into sustainable solutions and prioritize investments that maximize enterprise value.
• Oversee team capacity, vendor performance, and budgetutilizationtooptimizedelivery efficiency,maintainaccountability, and ensure responsible stewardship of engineering investments.

Qualifications

Required:

• Bachelor’s degree or equivalent education with 8 years of experience, Master’s degree or equivalent education with 7 years of experience, or PhD with 3 years of experience in application strategy, requirements, architecture, design, engineering, and related technology disciplines
• Experience inplanning,architecture, design, development, integration, and operations of CRM solutions on the Salesforce platform, using service cloud, experience cloud, health cloud / life sciences cloud; pharmaceutical or life sciences industry experience preferred.
• Deep hands-on experience with Salesforce CRM technical capabilities, includingworkflow automation, responsive UI,data architecture, relational data modeling,data migration, data quality management,API engineering, integration design, and platform configuration.
• In-depth knowledge of the systems development life cycle, enterprise application development practices, and technology alternatives for complex business systems.
• Demonstrated experience leading large enterprise projects with responsibility for business requirements analysis, solution architecture, technical design, and end-to-end solution delivery.Demonstrated ability to lead technically complex initiatives, influence stakeholders, and provide guidance to engineering teams, architects, and vendor partners.
• Strong understanding of enterprise architecture principles, Salesforce Well-Architected concepts, and the design of scalable, sustainable, and supportable enterprise solutions.
• Hands-on experience with Salesforce development and configuration tools, including Apex, Triggers, Lightning Web Components (LWC), Flows, and integration features.
• Strong background in integration architecture and engineering, including REST and SOAP APIs, middleware-based integrations, direct system-to-system interfaces, and enterprise integration patterns.
• Demonstrated ability to apply object-oriented design principles and design patterns to enterprise solutions.
• Experience with DevOps, CI/CD/CT practices, and Salesforce ecosystem delivery tooling to support automated, repeatable, and high-quality releases.
• Excellent verbal and written communication skills, with the ability to present complex technical concepts clearly to senior BTS leaders, business stakeholders, and cross-functional partners.

Preferred:

• Salesforce Administrator, Platform App Builder, Platform DeveloperI, andApplication Architect and/or System Architect certification, or active pursuit of those architect-level credentials.
• Additional Salesforce Consultant certifications, such as Sales Cloud, Service Cloud, or other relevant cloud certifications.
• Salesforce certifications in Data Architecture and Management and Integration Architecture.
• Experience with Salesforce Data 360andAgentforcepreferred. Experience with Agentic software engineering usingAgentforceVibes is preferred.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof thisposting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission,incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless anduntil paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html