Senior Sales Operations Specialist

Cohere; Oregon; Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Weekly lunch stipend

Health benefits

Dental benefits

RRSP matching

401K

Pension scheme

Parental leave" top-up

Enrichment benefits

Education stipend

6 weeks paid vacation

Travel to other offices

Annual company offsite

Home office stipend

Co-working allowance

Job summary

Cohere is seeking a Senior Sales Operations Specialist to support sales operations, enable revenue growth, and align execution with company objectives. This hands-on role reports to the Chief of Staff for the CRO and blends operational oversight with cross-functional collaboration.

The ideal candidate has 7+ years in a similar role within AI, SaaS, or enterprise software, strong CRM and analytics skills, and a track record of driving efficiency and strategic alignment across sales functions.

Qualifications

• 7+ years in a similar role contributing to sales operations, business development and strategy.
• Strong analytical mindset and proficiency in CRM platforms, with expertise in sales process optimization.
• Executive level communication skills and experience creating board-level presentations and customer materials.
• Leadership ability to partner with teams, drive accountability and navigate high-growth environments.

Responsibilities

• Partner with the VP of Sales, Americas, to define and implement sales strategies, forecasts and performance metrics.
• Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools.
• Work closely with ecosystem teams (inside sales, solution architecture, marketing, product, and customer success) to ensure cohesive go-to-market execution.
• Monitor sales KPIs, conduct data-driven insights, and recommend adjustments to improve conversion rates and revenue attainment.
• Serve as liaison between sales leadership, frontline managers, sellers, and executive teams, ensuring clear communication and strategic alignment.

Skills

Analytical mindset

Sales process optimization

Executive communication

Leadership

Tools

Salesforce

Job description

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.

We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

The Senior Sales Operations Specialist role reporting to the Chief of Staff for the CRO is a hands-on analyst role focused on supporting sales operations, enabling revenue growth, and ensuring alignment between sales execution and company objectives. This exciting career opportunity offers a blend of operational oversight and cross-functional collaboration.

Key Responsibilities

• Sales Execution: Partner with the VP of Sales, Americas, to define and implement sales strategies, forecasts, and performance metrics.
• Operational Excellence: Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools.
• Cross-Functional Coordination: Work closely with the ecosystem - inside sales, solution architecture, marketing, product, and customer success teams to ensure cohesive go-to-market execution.
• Performance Analytics: Monitor sales KPIs, conduct data-driven insights, and recommend adjustments to improve conversion rates and revenue attainment.
• Stakeholder Management: Serve as a liaison between sales leadership, FLMs, ICs (sellers), and executive teams, ensuring clear communication and strategic alignment.

Qualifications

• Experience: 7+ years in a similar role contributing to sales operations, business development and strategy, preferably in AI, SaaS, or enterprise software.
• Skills: Strong analytical mindset, proficiency in CRM platforms (e.g., Salesforce), and expertise in sales process optimization.
• Leadership: Ability to partner with teams, drive accountability, and navigate high-growth environments.
• Communication: Executive level communication skills & experience creating board level presentation decks & customer engagement materials.

Full-Time Employees at Cohere enjoy these Perks:

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, Pension Scheme.
• 100% Parental Leave top-up for up to 6 months, for either parent.
• Annual enrichment benefits:Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
• Education & learning stipend for conferences, courses, and coaching.
• 6 weeks of paid vacation (30 working days!)
• Budget for traveling to other offices if you are remote, plus an annual company offsite.

How and Where We Work:

Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.

For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.

For those not near an office: a co-working benefit so you can work alongside others in your city.

Everyone receives a $500 home office stipend to set up your workspace properly.

We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.