Senior Sales Operations Specialist

Cohere; New York (NY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Lunch stipend

Health benefits

Pension/401K

Parental leave

Enrichment benefits

Education stipend

Paid vacation

Office travel budget

Home office stipend

Job summary

Cohere, a leading security-first enterprise AI company, is hiring a Senior Sales Operations Specialist to support sales execution and revenue growth. You will partner with leadership to define strategies, manage forecasts, and optimize CRM systems across the Americas region.

This hands-on role requires strong analytics, executive communication, and collaboration with marketing, product, and customer success teams to driveGo-to-Market excellence and operational discipline.

Qualifications

• 7+ years in sales operations, business development and strategy.
• Strong analytical mindset with proficiency in CRM platforms (e.g., Salesforce).
• Leadership to partner with teams, drive accountability, and navigate high-growth environments.
• Executive level communication skills and experience creating board-level decks and customer materials.

Responsibilities

• Sales Execution: define and implement sales strategies, forecasts, and performance metrics with VP of Sales, Americas.
• Operational Excellence: streamline sales processes, pipeline management, CRM optimization, and enablement tools.
• Cross-Functional Coordination: collaborate with inside sales, solution architecture, marketing, product, and customer success teams.
• Performance Analytics: monitor KPIs, provide data-driven insights, and adjust to improve conversion and revenue attainment.
• Stakeholder Management: Liaise between sales leadership, front-line managers, sellers, and executives for alignment.

Skills

Sales operations

CRM (Salesforce)

Analytical mindset

Leadership

Executive communication

Tools

Salesforce

Job description

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.

We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

The Senior Sales Operations Specialist role reporting to the Chief of Staff for the CRO is a hands‑on analyst role focused on supporting sales operations, enabling revenue growth, and ensuring alignment between sales execution and company objectives. This exciting career opportunity offers a blend of operational oversight and cross‑functional collaboration.

Key Responsibilities

• Sales Execution: Partner with the VP of Sales, Americas, to define and implement sales strategies, forecasts, and performance metrics.

• Operational Excellence: Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools.

• Cross‑Functional Coordination: Work closely with the ecosystem - inside sales, solution architecture, marketing, product, and customer success teams to ensure cohesive go‑to‑market execution.

• Performance Analytics: Monitor sales KPIs, conduct data‑driven insights, and recommend adjustments to improve conversion rates and revenue attainment.

• Stakeholder Management: Serve as a liaison between sales leadership, FLMs, ICs (sellers), and executive teams, ensuring clear communication and strategic alignment.

Qualifications

• Experience: 7+ years in a similar role contributing to sales operations, business development and strategy, preferably in AI, SaaS, or enterprise software.

• Skills: Strong analytical mindset, proficiency in CRM platforms (e.g., Salesforce), and expertise in sales process optimization.

• Leadership: Ability to partner with teams, drive accountability, and navigate high‑growth environments.

• Communication: Executive level communication skills & experience creating board level presentation decks & customer engagement materials.

Full‑Time Employees at Cohere enjoy these Perks:

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.

• Full health and dental benefits, including a separate budget for mental health.

• RRSP matching, 401K, Pension Scheme.

• 100% Parental Leave top‑up for up to 6 months, for either parent.

• Annual enrichment benefits:

  Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.

  Education & learning stipend for conferences, courses, and coaching.

• 6 weeks of paid vacation (30 working days!)

• Budget for traveling to other offices if you are remote, plus an annual company offsite.

How and Where We Work:

• Cohere is remote‑friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.

• For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.

• For those not near an office: a co‑working benefit so you can work alongside others in your city.

• Everyone receives a $500 home office stipend to set up your workspace properly.

We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

We may use AI‑enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.