Senior Sales Operations Manager

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 146,000 - 174,000; Full time

Job summary

Fin, now part of Salesforce, seeks a Senior Sales Operations Manager to partner with Sales, Finance, and GTM leaders. You will build systems, processes, reporting, and operating rhythms to scale go-to-market efforts across forecasting, pipeline, and quota planning.

You will lead cross-functional programs, optimize data quality, and enable faster, more accurate sales execution with AI-enabled tools. This role emphasizes strategic insights and practical operational leadership.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, GTM Strategy, or related field, preferably in SaaS.
• Strong understanding of forecasting, pipeline management, quota/territory planning, compensation, and sales metrics.
• Experience owning or improving CRM, BI, planning, compensation, or revenue tech systems.
• Strong analytical skills and ability to translate data into insights.

Responsibilities

• Own core sales operations processes, systems, and cadences across the sales org.
• Develop forecasting, pipeline reporting, quota models, attainment tracking, and performance insights.
• Create executive-ready analyses and dashboards on funnel health, productivity, and revenue performance.

Skills

Sales Operations

Forecasting

Pipeline management

Quota planning

CRM systems

BI tools

Excel/Sheets

Salesforce

Data analysis

Executive reporting

Cross-functional leadership

AI tools

Tools

Salesforce

Tableau

Looker

Power BI

Job description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated the company help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What’s the opportunity?

As a Senior Sales Operations Manager, you will be a strategic and operational partner to Fin’s Sales organization, helping build the systems, processes, reporting, and operating rhythms that enable our go-to-market teams to scale effectively.

You’ll work at the intersection of Sales, Finance, Business Systems, Data Engineering, Marketing, and GTM leadership. You’ll own critical sales operations programs across forecasting, pipeline management, territory and quota planning, compensation, performance reporting, and process optimization.

This is a high-impact role for a systems thinker and commercially minded operator who can move comfortably between detailed analysis, cross-functional program management, and executive-level recommendations. You’ll have the opportunity to improve how Fin’s sales organization operates while helping scale the GTM engine behind one of the fastest-growing AI products in the market.

What will I be doing?

• Own and optimize core sales operations processes, systems, and operating cadences across the sales organization.

• Partner with Sales leadership and Finance to build and maintain forecasting processes, pipeline reporting, quota models, attainment tracking, and performance insights.

• Develop clear, trusted reporting and dashboards that give leaders visibility into funnel health, productivity, conversion, win rates, capacity, and revenue performance.

• Lead territory planning, segmentation, coverage, and capacity analysis to support efficient allocation of sales resources.

• Partner with Finance and Sales leadership on compensation planning, plan administration, performance measurement, and reporting.

• Translate business requirements into scalable solutions across CRM, BI, sales planning, compensation, and other GTM systems.

• Partner with Business Systems and Data Engineering to improve data quality, data models, integrations, automation, and reporting infrastructure.

• Identify and eliminate operational bottlenecks across the sales cycle, including lead routing, opportunity management, approvals, contracting, handoffs, and post-sale transitions.

• Establish and maintain consistent definitions, governance, documentation, and processes for key sales metrics and data.

• Lead complex cross-functional projects from discovery through implementation, including requirements gathering, stakeholder alignment, testing, rollout, and change management.

• Build executive-ready analyses and recommendations that help leadership make decisions about growth, investment, productivity, and organizational design.

• Use AI tools and automation thoughtfully to reduce manual work, improve data access, and increase the speed and quality of sales execution.

• Create scalable operating processes that support growth without requiring linear increases in headcount.

• Act as a trusted advisor to sales leadership on performance trends, operational risks, process improvements, and strategic priorities.

• Support quarterly and annual planning activities, including business reviews, headcount planning, goal-setting, and operating plan development.

What skills do I need?

• 5+ years of experience in Sales Operations, Revenue Operations, GTM Strategy, Sales Strategy & Operations, Business Operations, or a related field, preferably in a high-growth technology or SaaS company.

• Strong understanding of sales processes, forecasting, pipeline management, quota and territory planning, compensation, and sales performance metrics.

• Experience owning or significantly improving CRM, BI, planning, compensation, or revenue technology systems.

• Strong analytical skills, with the ability to translate complex data into clear insights and practical recommendations.

• Advanced Excel or Google Sheets skills and experience with BI or reporting tools such as Tableau, Looker, Power BI, or similar.

• Familiarity with Salesforce or comparable CRM platforms; experience partnering with Business Systems or Data Engineering teams is highly valuable.

• Experience designing scalable processes, data governance frameworks, reporting systems, and operational workflows.

• Ability to manage complex, cross-functional programs with multiple stakeholders and competing priorities.

• Strong commercial judgment and the ability to connect operational improvements to revenue outcomes.

• Excellent written and verbal communication skills, including the ability to present recommendations to senior leaders.

• Comfortable working hands-on in the details while maintaining a strategic view of the broader business.

• AI fluency and curiosity about applying AI, automation, and emerging tools to improve sales productivity and operational efficiency.

• High ownership, sound judgment, intellectual curiosity, and a bias toward action.

• Comfortable and energized operating in a fast-moving, ambiguous environment where priorities evolve quickly.

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $145,800-$174,150. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to