Senior Sales Manager

BENCHMARK; Tampa (FL); On-site; USD 75,000 - 80,000; Full time

Job summary

Pyramid Global Hospitality's Westin Tampa Bay is seeking a results‑driven Senior Sales Manager to proactively develop, solicit, and convert group business, driving room revenue and catering goals.

You will manage key accounts, target new opportunities, deliver persuasive proposals, conduct property tours, and negotiate terms to protect profitability. A Bachelor's degree and 3–5 years of hotel sales experience are preferred, with CRM proficiency and the ability to travel locally.

Qualifications

• Bachelor's degree in Hospitality, Business, Marketing, or related discipline.
• 3–5 years of hotel sales experience, preferably upscale/full-service.
• Strong prospecting, negotiation, presentation, and relationship-management skills.

Responsibilities

• Proactively solicit and secure new group business through prospecting, networking, and market research.
• Manage assigned group segments and accounts to maximize revenue.
• Respond to qualified leads with compelling proposals to convert opportunities.
• Conduct sales presentations, site inspections, and client entertainment.
• Negotiate guest room rates, meeting space, and contract terms while protecting profitability.
• Prepare proposals, contracts, and related sales correspondence accurately and within established response-time expectations.
• Maintain an active prospecting pipeline and identify new accounts and revenue opportunities.
• Develop strategic account plans for key customers and uncover additional opportunities within existing accounts.
• Conduct regular sales calls, appointments, client visits, and outside sales activities.
• Partner with Revenue Management and hotel leadership to evaluate opportunities based on rate, room-night contribution, meeting-space utilization, and total account value.
• Understand hotel need periods and target business that supports occupancy, ADR, RevPAR, and total revenue objectives.
• Maintain accurate account, contact, activity, lead, tentative, and definite business information within the hotel’s sales system.
• Consistently meet or exceed established individual room-night, room-revenue, catering, prospecting, and activity goals.
• Participate in weekly sales meetings, business reviews, revenue strategy discussions, and pipeline reviews.
• Maintain strong knowledge of the hotel, competitive set, market conditions, renovations, destination demand generators, and competitive positioning.
• Develop relationships with meeting planners, corporate accounts, associations, third-party intermediaries, destination partners, and other key business sources.
• Represent the hotel at trade shows, networking events, sales missions, client events, and industry functions as assigned.
• Ensure a seamless transition of definite business to the appropriate event or operations team.
• Maintain ongoing client relationships after contracting to encourage repeat business and referrals.
• Support the Director of Sales & Marketing in executing the hotel’s overall commercial strategy and annual sales plan.
• Serve as a leader and experienced resource within the sales department, assisting with team development and best practices as appropriate.

Skills

Hotel sales

Prospecting

Negotiation

Presentation

Relationship management

Closing

Education

Bachelor's degree in Hospitality, Business, Marketing, or related discipline

Tools

CRM platforms

Marriott CI/TY

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Pyramid Global Hospitality is a strong believer in offering our employees Work‑Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.

Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Westin Tampa Bay is a AAA Four Diamond hotel and boasts a beautiful location on the water with magnificent bay views and amenities. We are located just three miles from Tampa International Airport with easy access to popular attractions and the Westshore business district.

Position Summary

The Senior Sales Manager is responsible for proactively developing, soliciting, and converting group business to achieve the hotel’s room revenue, catering, and overall commercial goals. This position manages key accounts and high‑value group opportunities while actively prospecting for new business and expanding relationships within assigned market segments. The Senior Sales Manager is expected to demonstrate strong ownership of the sales process, from prospecting and lead generation through contracting, turnover, and account development. The position requires a highly proactive, results‑driven sales professional who can strategically sell the hotel, maximize revenue opportunities, and build long‑term client relationships.

Essential Responsibilities

• Proactively solicit and secure new group business through prospecting, account development, networking, industry events, referrals, and market research.
• Manage assigned group market segments and accounts, with primary responsibility for larger and higher‑value opportunities.
• Respond to qualified sales leads promptly and develop compelling proposals designed to convert business.
• Conduct effective sales presentations, property tours, site inspections, and client entertainment.
• Negotiate guest room rates, meeting space, food and beverage requirements, concessions, and contract terms while protecting the hotel’s profitability.
• Prepare proposals, contracts, and related sales correspondence accurately and within established response‑time expectations.
• Maintain an active prospecting pipeline and consistently identify new accounts and revenue opportunities.
• Develop strategic account plans for key customers and uncover additional opportunities within existing accounts.
• Conduct regular sales calls, appointments, client visits, and outside sales activities.
• Partner with Revenue Management and hotel leadership to evaluate opportunities based on rate, room‑night contribution, meeting‑space utilization, food and beverage potential, and total account value.
• Understand hotel need periods and proactively target business that supports occupancy, ADR, RevPAR, and total revenue objectives.
• Maintain accurate account, contact, activity, lead, tentative, and definite business information within the hotel’s sales system.
• Consistently meet or exceed established individual room‑night, room‑revenue, catering, prospecting, and activity goals.
• Participate in weekly sales meetings, business reviews, revenue strategy discussions, and pipeline reviews.
• Maintain strong knowledge of the hotel, competitive set, market conditions, renovations, destination demand generators, and competitive positioning.
• Develop relationships with meeting planners, corporate accounts, associations, third‑party intermediaries, destination partners, and other key business sources.
• Represent the hotel at trade shows, networking events, sales missions, client events, and industry functions as assigned.
• Ensure a seamless transition of definite business to the appropriate event or operations team.
• Maintain ongoing client relationships after contracting to encourage repeat business and referrals.
• Support the Director of Sales & Marketing in executing the hotel’s overall commercial strategy and annual sales plan.
• Serve as a leader and experienced resource within the sales department, assisting with team development and best practices as appropriate.

Performance Expectations

The Senior Sales Manager is expected to demonstrate a high level of accountability and independent ownership of assigned markets. Success will be measured through achievement of individual revenue and room‑night goals, new account acquisition, pipeline development, conversion, account penetration, sales activity, and contribution to overall hotel performance. This is a revenue‑producing sales position and requires consistent proactive selling rather than reliance primarily on incoming leads.

Qualifications

• Bachelor's degree in Hospitality, Business, Marketing, or related discipline preferred.
• Minimum 3–5 years of hotel sales experience, preferably within an upscale, upper‑upscale, luxury, or full‑service hotel environment.
• Demonstrated success managing group accounts and achieving revenue goals.
• Strong prospecting, negotiation, presentation, relationship‑management, and closing skills.
• Experience with hotel sales and CRM platforms; Marriott CI/TY experience preferred.
• Strong understanding of hotel revenue management, group pricing, displacement, concessions, and total account value.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple accounts, leads, deadlines, and priorities.
• Ability to work independently while collaborating effectively with Revenue Management, Catering/Event Management, Operations, and hotel leadership.
• Ability to travel locally and participate in occasional industry events, trade shows, and sales missions.

Leadership Competencies

• Revenue Ownership – Takes personal responsibility for achieving assigned goals and generating measurable results.
• Proactive Selling – Consistently identifies and pursues new business rather than depending solely on inbound opportunities.
• Strategic Thinking – Understands how rate, dates, pattern, meeting space, food and beverage, and overall account value impact the hotel’s commercial strategy.
• Accountability – Meets deadlines, maintains accurate systems, follows through on commitments, and communicates proactively.
• Relationship Building – Establishes credible, long‑term relationships with customers and internal partners.
• Closing Ability – Creates urgency, addresses objections, negotiates effectively, and moves opportunities toward definite business.
• Team Leadership – Demonstrates professionalism, collaboration, and leadership within the sales organization.

Reporting Relationship

Reports to: Director of Sales & Marketing. Works closely with: Revenue Management, Catering/Event Management, Reservations, Front Office, Food & Beverage, and hotel executive leadership.

Compensation

Compensation: $75,000 - $80,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.