Food & Beverage Supervisor

BENCHMARK; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical & Dental insurance

401K match

Hotel room discounts

Paid Time Off

Employee assistance program

Family events

Retail discounts

Job summary

Westin Tampa Bay, part of Pyramid Global Hospitality, seeks a proactive Food & Beverage Supervisor to lead luxury hotel dining operations. You will drive guest satisfaction, maintain high standards of service, and optimize cost controls while supervising a team in a first-class hospitality setting.

The role requires strong leadership, decision-making under pressure, and excellent customer service in a premium hotel environment.

Qualifications

• Experience in a restaurant within a luxury hotel or full-service resort.
• Strong customer service and guest-relations skills.
• Ability to make quick decisions under pressure.

Responsibilities

• Lead and supervise Food & Beverage operations to meet fiduciary and quality goals.
• Oversee standard of food, beverage and service quality to match a first-class operation.
• Implement cost controls for food, beverage and labor and manage inventory.
• Assist with hiring and training of F&B personnel and support outlets as needed.

Skills

Customer Service

Decision Making

Organizational Skills

Positive Attitude

Experience in Luxury Hotel

Tools

Micros

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Westin Tampa Bay is a AAA Four Diamond hotel and boasts a beautiful location on the water with magnificent bay views and amenities. We are located just three miles from Tampa International Airport with easy access to popular attractions and the Westshore business district.

What you will have an opportunity to do:

We are looking for a highly motivated and analytical individual to join our team as Food and Beverage Supervisor. This individual is a proactive solution seeker, they lead by example, don’t settle for the normal, and continuously encourage and engage their team members. They will assist in providing the leadership required to achieve the fiduciary and quality goals for the Food and Beverage operation. They will ensure the effective and efficient operation of all facets of the Food and Beverage operation, while improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards, and values of the Benchmark. Your Role:

Your Role:

• Attend weekly meetings, relaying information about upcoming events to staff under his/her supervision.
• Supply information about the capabilities and programs to other departments and clients or potential clients.
• Respond to needs and requests of guests and potential guests.
• Ensure that implementation and maintenance of standards of food, beverage and service quality are commensurate with a first-class operation.
• Implement effective cost controls for food, beverage and labor.
• Utilize the systems for inventory, receiving and product utilization (product cost).
• Lead by following the standards of productivity for food & beverage personnel.
• Create a comfortable atmosphere to encourage committed and loyal employees.
• Assist with hiring and training programs for food and beverage personnel.
• Assist in the other Food and Beverage outlets in whatever capacity needed.

What are we looking for?

• Previous experience working at a Restaurant in a luxury hotel and or full service resort.
• Knowledge of Micros.
• Ability to make quick decisions in high stress situations.
• Excellent customer service skills.
• Pleasant and positive personality.
• Well organized.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.