Senior Sales Executive (Contact Center/BPO)

Applicable Limited; North Carolina; Hybrid; USD 120,000 - 180,000; Full time

Job summary

A leading global innovator in business and technology services is seeking a Senior Sales Executive to expand its presence in North America. The successful candidate will have a proven track record in BPO sales, focusing on large, complex deals, particularly in the Banking and Financial Services sectors. This position involves consultative selling and managing the end-to-end sales cycle for transformative business process solutions.

Qualifications

• 10+ years of experience in BPO / Business Process Services sales.
• Demonstrated success in selling large, complex, global BPO deals (> $20M TCV).
• Industry experience in Banking and/or Financial Services preferred.

Responsibilities

• Provide BPS sales expertise for contact center modernization.
• Lead the end-to-end sales cycle for multi-million-dollar BPO deals.
• Identify client pain points and position tailored business process solutions.

Skills

Sales expertise

Consultative selling

Relationship-building

Financial acumen

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

NTT DATA Americas is looking for a Senior Sales Executive (Contact Center/BPO)who will be responsible for helping us expand our presence in the North American Market.

We are seeking a Specialty Seller with a proven track record of leading and closing large, complex BPO and BPaaS deals. This senior-level sales professional will play a pivotal role in identifying strategic opportunities, building trusted relationships with C-level executives, and positioning transformative business process solutions that drive operational efficiency and business outcomes for our clients. Having experience selling within Banking and/or Financial Services is required.

In this role you will be responsible for:

• Providing BPS sales expertise for the NTT DATA BPS offerings including contact center modernization, BPaaS, and outcome based CX managed services.
• Engages and interacts with clients through consultative selling techniques to uncover and understand client business goals and articulates the solution and outcomes that the client requires, as opposed to the products that they need to buy.
• Identify and qualify opportunities, and involve the right resources for pursuit.
• Identifies and acts on new sales opportunities within an account and works with the sales teams to drive them to closure.
• Lead the end-to-end sales cycle for multi-million-dollar BPO deals, from initial engagement through contract closure.

• Develop and execute a strategic go-to-market plan in collaboration with practice leaders, industry teams, and alliance partners.
• Build strong executive-level relationships with client stakeholders, including CFOs, COOs, and Heads of Operations.
• Identify client pain points and position tailored business process transformation solutions, enabled by automation, AI, and industry accelerators.
• Collaborate with solution architects, pricing teams, legal, and delivery to structure winning, commercially sound proposals.
• Stay current on industry trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
• Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.

Required Qualifications

• 10+ years of experience in BPO / Business Process Services sales with a deep understanding of outsourcing models.
• Demonstrated success in selling large, complex, global BPO deals (>$20M TCV).
• Industry experience in Banking and/or Financial Services preferred.
• Expertise in engaging consultatively to solve process challenges related to F&A, Customer Experience, KYC, Claims, HR, Procurement, or industry-specific processes.
• Strong financial acumen and ability to structure complex deal constructs.
• Exceptional executive presence, communication, and relationship-building skills.
• Experience working within or selling to Fortune 1000 clients.

Preferred Attributes

• Ability to bridge business value with enabling technologies such as AI, analytics, and automation.
• Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams.
• Track record of exceeding sales targets and contributing to revenue growth

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.