Lead Infrastructure Engineer

bigcommerce; United States; Hybrid; USD 110,000 - 186,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Commerce is seeking a Lead Infrastructure Engineer to design, build, automate, and operate infrastructure across on-prem data centers and cloud environments. The role requires hands-on operations experience and deep automation expertise, with ownership of scalable systems that support global operations.

The position offers a hybrid work model with potential for growth and leadership of a diverse infra team.

Qualifications

• 10+ years in infrastructure or systems engineering, with production ownership.
• Experience managing physical hardware hosted at colocations or data centers.
• Strong Linux systems administration at scale (Red Hat/Debian).
• Hands-on networking experience (Cisco, DNS, load balancing).
• Experience automating infra with IaC tools (Terraform, Puppet, Ansible).
• Proficiency in Python or similar for tooling/automation.
• Production experience with GCP (Compute Engine, networking, storage, IAM).
• Proven ability to lead infra projects and mentor engineers.

Responsibilities

• Design and operate large-scale, multi-data-center infrastructure for global operations.
• Lead automation of deployment and config management, migrating to modern IaC.
• Design and maintain traffic management, load balancing, and DNS at scale.
• Build and operate monitoring/observability across on-prem and cloud.
• Develop tooling for distributed, auditable infra administration.
• Document infrastructure processes, policies, and procedures.

Skills

Infrastructure leadership

Linux admin

Networking

Public cloud (GCP)

Python

Mentoring/lead projects

Tools

Terraform

Puppet

Ansible

Job description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

We're looking for a Lead Infrastructure Engineer to design, build, automate, and operate infrastructure across our on-prem data centers and GCP environments. This role suits an engineer who came up through hands on operations (racking hardware, running networks, bare metal OS installs, keeping systems online at 2am) and has since built deep expertise in automation, infrastructure as code, and public cloud. You'll set technical direction for infrastructure, mentor engineers, and own the systems that scale our global operations.

As a Commerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide. Feedonomics manages everything from onboarding to ongoing feed optimization, enabling our clients to scale faster with less effort. Feedonomics has earned a strong reputation for a full-service model and powerful technology-all rooted in a commitment to excellence.

What You’ll Do

• Design and operate large scale, multi data center infrastructure supporting international operations, spanning both on-prem hardware, GCP, and AWS.
• Lead automation of infrastructure deployment and configuration management, driving migration from legacy tooling to modern IaC (Terraform, Puppet, Ansible).
• Design and maintain traffic management, load balancing, and DNS systems at scale.
• Build and operate monitoring and observability systems across on-prem and cloud environments.
• Develop tooling for managing distributed, auditable systems administration.
• Write and maintain process, policy, and procedural documentation for the infrastructure organization.

Who You Are

• 10+ years in infrastructure or systems engineering, including direct operational ownership of production systems.
• Experience with all aspects of the remote management of physical hardware infrastructure colocated at hosting facilities.
• Deep Linux systems administration experience (Red Hat, Debian, or similar) at scale.
• Hands on experience with core networking: Cisco hardware, DNS, load balancing, traffic management.
• Experience with enterprise storage and backup systems.
• Proven track record automating infrastructure with tools such as Ansible, Puppet, or similar
• Proficiency in Python or a similar language for infrastructure tooling and automation.
• Production experience with GCP (Compute Engine, networking, storage, IAM).
• Demonstrated ability to lead infrastructure projects and mentor other engineers.

Preferred Qualifications

• Experience migrating on-prem workloads to public cloud.
• Experience with distributed monitoring/logging stacks (Grafana, Prometheus, etc).
• Experience with container orchestration (Kubernetes, GKE).
• Experience mentoring and leading junior engineers

Work Where You Thrive

For candidates based in the Austin or Atlanta metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.

(Pay Transparency Range: $110,000-$186,000)

Compensation Transparency

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.

We are an equal opportunity employer and the inclus