Senior Sales Engineer

Harmonic; Philadelphia (Philadelphia County); Hybrid; USD 160,000 - 175,000; Full time

Job summary

Harmonic is seeking a Senior Sales Engineer to manage technical engagements with Tier 1 and Mid-Tier MSOs and Telcos, integrating Harmonic’s Cloud Native vCMTS & PON platform. You will report to the VP of Sales - Comcast and work in a hybrid Philadelphia, PA role.

The position requires strong customer-facing skills, deep networking and DOCSIS knowledge, and hands-on experience with Linux, Kubernetes and Docker. Travel is about 20–25%.

Qualifications

• BS /BA required with strong experience in market sectors and accounts targeted.
• Cable MSO or Telco industry experience required.
• Deep knowledge of CIN networking and DOCSIS standards is expected.
• Experience with Linux, Kubernetes and Docker is necessary.

Responsibilities

• Develop and document end-to-end network solutions with customer requirements and industry best practices.
• Collaborate with Harmonic product and engineering teams to address issues and deliver features.
• Support customer lab integration and testing of new solutions and features.
• Grow and maintain customer relationships within the customer’s technical organizations.
• Design and architect solutions with customers to meet their needs.
• Deliver technical sales-oriented presentations to technical staff.
• Position Harmonic as an industry thought leader and align with sales goals.

Skills

Customer facing

Linux

Kubernetes

Docker

Cable MSO/Telco experience

DOCSIS knowledge

Data networking

SalesForce usage

JIRA

Confluence

Kafka

CLI

Education

BS /BA

Tools

SalesForce

JIRA

Confluence

Kafka

Job description

Job Description

We are looking for a Senior Sales Engineer. You will be responsible for managing technical engagements with Tier 1 & Mid-Tier MSOs and Telcos, and integrating the use of Harmonic’s Cloud Native vCMTS & PON platform. You will report to the VP of Sales - Comcast.

Role Description

We are looking for a Senior Sales Engineer. You will be responsible for managing technical engagements with Tier 1 & Mid-Tier MSOs and Telcos, and integrating the use of Harmonic’s Cloud Native vCMTS & PON platform. You will report to the VP of Sales - Comcast.

This is a full-time position.

Location

Hybrid role – This position requires onsite work in Philadelphia, PA, USA as well as occasional trips to other U. S locations.

What You Will Be Doing

• Work with the customer to develop and document end-to-end network solutions aligned with their business requirements and industry best practices.
• Understand customer requirements and collaborate with the Harmonic product and engineering team to address issues and deliver feature requirements.
• Support customer lab integration and testing efforts of new solutions and features.
• Grow / build customer relationships within the customer’s technical organizations.
• Collaborate with customers to design and architect solutions to meet their needs.
• Deliver technical sales-oriented presentations to technical staff.
• Position Harmonic as the industry thought leader.
• Work closely with Sales and Product leaders to ensure that coverage and activity matches the business need.
• Position and sell Harmonic’s broadband products, solutions and services.
• Assist with technical responses for RFx’s.
• Utilize Harmonic’s standardized applications (e.g. SalesForce, JIRA, Confluence) to optimize the execution of the position deliverables.

What You Should Have

• BS /BA. A minimum of 10 years of work-related skill, knowledge, or experience is required within the market sectors and accounts targeted.
• Experience in the Cable MSO or Telco industry
• Understanding and experience with data networking infrastructures, converged interconnect networks, and the associated technologies: Routing/Switching, L2/L3, TCP/IP, LAN/WAN, Routing Protocols (BGP/ISIS/OSPF, etc.), MPLS, LDP, VPN, Multicast, DOCSIS, cloud technologies, DHCP, Network Troubleshooting
• Deep knowledge of common toolsets for configuration, management, and monitoring of OLT’s including but not limited to CLI, SNMP, NETCONF, RESTCONF, Telemetry, Kafka
• In depth knowledge of CIN networking and DOCSIS standard.
• Experience with Linux, k8s, docker
• Strong customer facing and relationship management skills with appropriate negotiation and influencing skills.
• Ability to develop creative technical sales positioning and solution selling methods to suit demanding sales situations.
• Use of Harmonic’s standardized applications (e.g. SalesForce) to optimize the execution of the position deliverables.
• Ability to build relationships with all functions and areas of the company both within region and globally as well as a track record of respected and trusted relationships with customers in the industry.
• Experience in AI and AI applications.
• Excellent technical writing and speaking skills.

Travel

You are required to travel about 20 - 25%

Pay & Benefits-

For this role, the estimated base salary range is between $160,000 - $175,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process.

Diversity, Equality, and & Inclusion at Harmonic Inc

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation , build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

Additional Equal Opportunity Statement

Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [e-mail]

For More Information, Please See Links Below

OFCCP Posters Landing Page

Know Your Rights

Pay Transparency

About Us

Harmonic (NASDAQ: HLIT), the worldwide leader in virtualized broadband solutions, is transforming multi-gigabit connectivity. The company’s industry-leading cOS virtualized broadband platform, suite of solutions for fiber and DOCSIS, and a growing portfolio of AI-powered network intelligence solutions, enable broadband service providers to simplify operations, deliver exceptional subscriber experiences and expand revenue streams. With thousands of vCMTS servers and hundreds of thousands of RPDs deployed globally, Harmonic powers next-generation broadband services with five-nines reliability. Anchored with a customer-first approach and driven by a legacy of innovation, Harmonic supports broadband service providers at every stage of their network evolution. More information is available at www.harmonicinc.com.