Senior Sales Associate - SoHo New York

Richemont; New York (NY); On-site; Full time

Job summary

An established industry player in luxury watches seeks a Senior Sales Advisor for its NYC boutique. This role is pivotal in achieving sales targets and delivering exceptional customer service. You will leverage your sales expertise and passion for watches to create memorable experiences for clients. Join a dynamic team where your creativity and innovative ideas will help shape events and client interactions. With a focus on employee wellbeing, this company offers a comprehensive benefits package and encourages community involvement. If you thrive in a fast-paced environment and love luxury products, this role is for you!

Benefits

Medical, Dental, and Vision Programs

401(k) with Employer Match

Paid Time Off

Wellness Reimbursement Benefit

Employee Assistance Program

Volunteer Days Off

Qualifications

• Strong experience in sales and passion for watches is essential.
• Ability to build and maintain strong client relationships.

Responsibilities

• Achieve individual and team sales targets while providing excellent customer service.
• Support the Boutique Manager in daily operations and training of sales consultants.

Skills

Sales Experience

Client Relationship Management

Empathy

Organizational Skills

Team Collaboration

Problem-Solving

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Role Overview

Founded nearly twenty years ago in the UK, Watchfinder & Co has earned its reputation as the preowned expert in buying, servicing, selling and part-exchanging preowned luxury watches. It is also now a fast growing, global company – with our HQ in the UK, and teams and businesses in France, USA, Switzerland, and HK SAR.

A dedicated member of the brand-new NYC boutique, the Senior Sales Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities and attention to detail is vital to achieve an unforgettable brand experience for the clients and increase the sales.

Responsibilities

1. You will actively uphold operational excellence in mastering the Watchfinder sales fundamentals.
2. You will demonstrate a strong sales mindset and identify business growth opportunities.
3. Support the Boutique Manager with the day to day running of the Boutique.
4. Achieve individual and team sales targets, KPIs.
5. Provide training and coaching to ensure sales consultants achieve and maintain the above customer service standards.
6. Provide support to sales consultants with customer complaints and challenging situations.
7. Ensure the feedback received regarding customer service levels at the store consistently meets and exceeds the company expectations.
8. Actively encourage team members to achieve their own, their department and their store’s KPIs.

Qualifications

1. With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship.
2. With your strong experience in sales and passion for watches, you will be able to reach the sales targets and contribute to the team objectives.
3. With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation.
4. Using your excellent structural and organisational skills, you will manage the boutique's operations following the procedures and policies.
5. A team player with good interpersonal skills and empathy.
6. You are business and results-driven and like to constantly challenge yourself.
7. You have strong experience in establishing and growing strong client relationships.
8. You are hands-on, agile and able to take initiative.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $30 - $33

Salary will be determined based on relevant skills and experience.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City