SUPERVISORY SALES ASSOCIATE - SOFTLINES (FULL-TIME)

Navy Exchange Service Command; Maryland; On-site; USD 38,000 - 48,000; Full time

Job summary

Navy Exchange Service Command (NEXCOM) is seeking a Supervisory Sales Associate to lead store associates, engage customers, and drive sales in a fast-paced environment at Patuxent River, MD.

You’ll highlight the Navy Exchange brand, ensure exceptional customer service, and manage daily operating tasks, including inventory, scheduling, and performance coaching. The role emphasizes teamwork, initiative, and a customer-first approach.

Qualifications

• Moderate product knowledge of merchandise.
• 1–2 years of retail or related experience.
• 1 year of lead or supervisory experience preferred.
• Strong interpersonal and communication skills.
• Basic math and cash-handling abilities.
• Ability to multi-task and work within a team.
• Willingness to work varied hours, including weekends.

Responsibilities

• Proactively engage and connect with customers.
• Direct customers to merchandise and inform them about events and promotions.
• Maintain store appearance and organize products on the floor.
• Cross-sell and upsell products based on customer needs.
• Process sales using the POS system, handle cash, discounts and payments.
• Complete paperwork, reports and reconciliations as needed.
• Oversee inventory processes and ticketing; may participate in inventories.
• Provide leadership, training, and coaching to sales associates.

Skills

Retail experience

Supervisory experience

Customer service

Interpersonal skills

Tools

Point-of-Sale system

Job description

Job Description

Job Number:

260003PS

Primary Location

United States-Maryland-Patuxent River

Organization

Why theNavy Exchange Service Command?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do.

You can expect an unforgettable, dynamic, and competitive work environment.

The Benefits begin DAY ONE:

We know you work hard, and cultivate the very best solutions for your family – and that’s why the benefits we offer, you won’t find anywhere else:

We offer a competitivefederal salarybeginning at the Non-Appropriated Fund NF-01 level + depending on experience

Did we mention, your Benefits begin on DAY ONE?

Accrual of paid time off at DAY ONE

Continuity Programs for Military Spouses

Public Student Loan Forgiveness eligible* after qualifying years of service

Tax Free shopping, worldwide, at any Navy Exchange location

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow – there’s only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life.Mission: YOU.

As a Supervisory Sales Associate, you will be the face of our company to both the associates and our customers! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Customer Service

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.

Organization

• Maintaining store appearance.
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Upselling products
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports, and reconciliation
• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)
• Responsible for the security of cash, fixed assets and merchandise inventory.
• Providing direction on assignments including prioritizing projects/tasks, managing merchandise and inventory.
• Adherence to assigned work schedule. Accurate and complete follow through on work assignments.

Supervisory Requirements

• Provides effective leadership, demonstrates ability to direct, train and motivate associates; sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance. May open/close locations.
• Other Duties as assigned

QUALIFICATIONS

Product Knowledge

Moderate level of knowledge of products/merchandise

Provide training/documentation to sales associates on product features

Experience

1-2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience preferred.

Communication Skills

Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units.

Reasoning Ability

Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Ability to defuse escalated exchanges and create win/win situation.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays.

GENERAL EXPERIENCE

1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE

Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.