Senior Sales Associate

Mulberry England; New York (NY); On-site; USD 1,875,258 - 2,670,822; Full time

Benefits offered by this job

Employee discounts

Training and development opportunities

Job summary

A leading British lifestyle brand in New York seeks a Senior Sales Associate to deliver exceptional customer experiences and foster team development. The role requires a passion for customer service, operational excellence, and a commitment to sustainability. Ideal candidates will thrive in a collaborative environment and contribute to brand values of equity and empathy.

Qualifications

• Passionate about delivering extraordinary customer experiences.
• Keen to learn and expand knowledge on products and services.
• Ability to create a welcoming environment for customers.

Responsibilities

• Create and maintain customer relationships using CRM tools.
• Support the creation of a high-performing team.
• Contribute to decreasing the carbon footprint.

Skills

Customer service orientation

Team collaboration

Environmental consciousness

Job description

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Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

To be a Senior Sales Associate at Mulberry, Woodbury Common, you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.

What we need from you:

You will always be customer focused:

- You will create a welcoming and fun environment for your customers and team.

- You will be committed to delivering an engaging customer experience in your store and inspire your colleagues to also.

- You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues.

- You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.

You will help to develop the best team:

- You will support in creating a high performing team where every person is valued and feels a sense of belonging.

- You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.

- You will create a culture that embraces feedback; give praise, share successes, coach and challenge.

You will be responsible:

- You will be curious about the business and willing to share your ideas.

- You will enjoy working as part of a team and nurture relationships with your colleagues.

- You will deliver operational excellence showing respect and consideration for people, product and your environment.

You will be be environmentally conscious:

- You will contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.

- You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Culture:

· Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.

· Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.

· Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability:

· As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.

· Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Sales, and Customer Service

• Industries

  Retail and Retail Apparel and Fashion

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