Senior Sales Associate

Rockler; Mooreland Estates (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discount

Vacation & holidays

Medical/Dental/Vision

401K

Fun place to work

Job summary

Rockler is hiring a part-time Customer Service Associate in Brentwood, TN to assist customers with woodworking supplies and tools, explain product usage, and demonstrate products on the floor.

When not helping customers, you will maintain the sales floor, handle refunds and POS transactions, and support store operations under the Store Manager’s direction.

Qualifications

• High school diploma or equivalent required.
• Knowledge of woodworking and hand tools.
• Ability to understand customer requests and respond effectively.
• Strong service orientation to maximize satisfaction.
• Able to stand for long periods and lift up to 50 lbs.
• Team lifting up to 400 lbs with assistance.
• Takes initiative.

Responsibilities

• Opens and closes store as directed by store manager. May also perform other tasks including receiving, pricing, and merchandising.
• Handles customer refunds and overrides. Prepares necessary documentation and maintains daily sales records.
• Greets customers as they enter the store and ensures they are welcomed.
• Handles all aspects of retail sales by answering questions on product usage and ringing sales on the POS.
• Emphasizes the Total solution by suggesting related products/services for customer projects.
• Assists with store maintenance and merchandising to keep displays neat and stocked.
• Refers customers to other sources if item is unavailable and builds goodwill for Rockler.
• May assist with unloading trucks and other duties as assigned.
• Attendance is essential to the role.

Skills

Customer service

Retail sales

Communication

Initiative

Education

High school diploma or equivalent

Job description

1622 Galleria Blvd. Brentwood, TN 37027, 1622 Galleria Blvd., Brentwood, Tennessee, United States of America

Job Description

Posted Friday, August 28, 2026 at 5:00 AM

Join the Rockler Woodworking Family!

Are you passionate about woodworking or DIY projects? Do you thrive on helping others turn their creative visions into reality? Look no further! Join the Rockler family, a dynamic and innovative company dedicated to empowering woodworkers and do-it-yourselfers with top-notch products, education, and advice. Learn more about our company at www.rockler.com

Why Rockler?

Be part of a family-owned business that cherishes its customers and employees alike.

Join an industry leader committed to providing the most innovative products, ideas, and education to woodworking enthusiasts.

Embrace a culture that values teamwork, creativity, and a genuine passion for craftsmanship.

Summary of Position

This is a part-time customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. Performs management duties as directed by the Store Manager. Performs all the Sales Associate Duties as described in the Sales Associate Job Description plus the listed below.

major areas of accountability

• Opens and closes store as directed by store manager. May also perform other management tasks including but not limited to receiving, pricing, and merchandising.
• Handles customer refunds and overrides. Prepares necessary documentation in accordance with prescribed procedures and maintains daily sales records and balances cash register.
• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when coming in contact with them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate.
• Knowledge of woodworking and hand tools required.
• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a management decision is required.
• Requires an extremely strong service orientation to maximize customer satisfaction.
• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and team lift up to 400 lbs. with help.
• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting up to 400 lbs.
• Takes Initiative

EMPLOYEE BENEFITS:

• Employee discount pricing from various manufacturers
• Paid vacation & holidays (for full-time positions only)
• Medical, Dental, & Vision plans (for full-time positions only)
• 401K
• A FUN PLACE TO WORK!

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

1622 Galleria Blvd. Brentwood, TN 37027, 1622 Galleria Blvd., Brentwood, Tennessee, United States of America