Senior Sales Ambassador (Bay area or Sacramento, CA)

Abbott Laboratories; Sacramento (CA); Remote; USD 75,000 - 115,000; Full time

Job summary

Join a forward-thinking company as a Senior Sales Ambassador, where you will play a crucial role in enhancing customer satisfaction and loyalty. This position offers the opportunity to represent a leading brand in laboratory diagnostics, working closely with existing customers to drive revenue and achieve growth goals. You will be responsible for managing accounts, resolving customer issues, and ensuring seamless integration of solutions. With a focus on professional growth and a supportive work environment, this role is ideal for those passionate about making a difference in healthcare. Embrace the chance to contribute to a company recognized for its commitment to employee development and diversity.

Benefits

Free medical coverage

Retirement savings plan

Tuition reimbursement

Flexible working hours

Career development opportunities

Qualifications

• 5+ years of experience in laboratory instrumentation or technical support.
• Strong communication and troubleshooting skills required.

Responsibilities

• Manage customer accounts to improve satisfaction and retention rates.
• Drive development of accounts according to strategic plans.
• Support implementation processes on new accounts.

Skills

Customer Engagement

Communication Skills

Troubleshooting

Problem-Solving

Technical Support

Education

Bachelor’s degree or equivalent relevant experience

Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial

Tools

MS Office

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position.
• Qualified candidates must currently live in Sacramento or the Bay area in CA.
• Must be able to travel up to 75%.

What You’ll Work On

The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals. The Senior Sales Ambassador operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions.

Key Responsibilities:

• Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
• Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
• Perform assay integrations and support technical needs of the laboratory.
• Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand.
• Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
• Coordinate order, delivery, and billing processes.
• Assess customer operations and identify opportunities for operational/service improvement.
• Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
• Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
• Elevate customer challenges immediately in partnership with the service organization.
• Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
• Adhere to Abbott guidelines, policies, and procedures.

Position Scope:

• Represent Abbott and the Core Laboratory Diagnostics brand to the customer with an emphasis on laboratory management.
• Interact with Sales colleagues, Marketing, Customer Support, Technical Service, and Finance.
• Influence customer purchase decisions and make decisions on reagent utilization and troubleshooting product replacement.
• Contribute to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and actions taken to resolve concerns.
• Exhibit high levels of integrity, honesty, and commitment, presenting information completely and accurately to both internal and external customers.

Required Qualifications:

• Bachelor’s degree or equivalent relevant experience.
• Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
• Experience providing technical product application and/or hardware support.
• Experience interfacing with customers.
• Strong people engagement and communication skills.
• Troubleshooting/problem-solving skills.
• Computer skills (MS Office).
• Ability to travel up to 50% in assigned territory and other domestic business locations.
• Valid Driver’s License.

Preferred Qualifications:

• Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial.
• 3+ years of relevant healthcare/sales experience.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.