Senior Rules, Procedures & Instructions Analyst

TriMet; Portland (OR); On-site; USD 88,000 - 132,000; Full time

Job summary

TriMet is seeking a Senior Rules, Procedures & Instructions Analyst to develop, update, and maintain SOPs, policies, and other directive documents across the agency. The role blends project management with technical writing to ensure accuracy, clarity, and alignment of RPIs with agency goals.

The position requires a Bachelor's degree, four years of credited experience, and two years in technical writing or policy work; rail/ bus ops experience is preferred.

Qualifications

• Bachelor's degree required.
• Four years of total credited experience.
• Two years of technical writing, project management, or policy work.
• Two years of bus or rail operations experience preferred.

Responsibilities

• Develop or revise department rules, procedures, instructions, and communication protocols to support agency goals.
• Lead cross-departmental updates; draft agency level RPIs as directed.
• Ensure RPIs are reviewed and updated on time; coordinate with Operations Records Analyst.
• Support safety-focused improvements and standard work practices.
• Apply continuous improvement strategies to teamwork and processes.
• Participate in safety committee meetings to incorporate feedback into RPIs.
• Serve as stand-in for Operations Records & Information Manager in meetings.

Skills

Policy writing

Project management

Technical writing

Stakeholder collaboration

Education

Bachelor's degree

Job description

We are seeking a Senior Rules, Procedures & Instructions Analyst to collaborate with stakeholders across the agency to develop, update, and maintain standard operating procedures (SOPs), policies, and other directive documents. This role combines project management and technical writing to coordinate document development, ensure accuracy, and promote clarity, consistency, and alignment across organizational procedures and policies.

This Senior Analyst leads and provides direction in the development, implementation, and communication of rules, procedures, and instructions (RPI) in support of Agency goals. This role provides support for and follows SOP protocols while leading multi-department and cross-divisional process updates. This position also drafts and develops agency level RPIs when needed, and assists with Safety, Maintenance, Security, and other stakeholders in the development of RPIs as directed.

This position requires a minimum of four (4) days in-person per week.

They will ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. They will perform related duties as required.

This person will serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.

TriMet is an in-person first organization, with a strong emphasis on in-person collaboration, customer service, and safe and efficient operations. Some positions may be able to work up to two days remotely depending on department policy, business needs, and manager discretion.

1. Develop new, or revise department rules, procedures, instructions, communication protocols, in support of agency goals. Provide regular review of operating rules, procedures, and instructions to ensure compliance with all applicable federal, state, and local laws and regulations.
2. Lead the effort to develop or revise department rules, procedures, instructions, communication protocols, and business processes that impact operations and in support of agency goals. Assist as directed with multi-departmental and cross-divisional process updates. Drafts and develops agency level RPI as directed.
3. Provide Analysis as it relates to keeping RPI(s) reviewed and update on time. Respond to and provide direction to the Operations Records Analyst for maintaining the periodic review of all applicable RPI(s).
4. Support the processes to challenge, review and enhance operational standards and work practices, identifying opportunities to improve safety.
5. Apply strategies and protocols to facilitate teamwork under continuous improvement work model.
6. Participate in, and field policy feedback in agency safety committee meetings. Utilize this information to further update RPI
7. Fill in as representative for Operations Records & Information Manager in agency meetings that may result in process changes

A minimum of a Bachelor's Degree is required.

A Bachelor's Degree in Public Administration, Transportation/Logistics, Management/Urban Planning, Business Administration or Technical Writing is preferred.

Four (4) years of total credited experience.*

Two (2) years of technical writing, project management, or other policy type work are required.

Two (2) years of bus or rail operations experience are preferred.

Or any equivalent combination of experience and training.

*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".

Type of Position / Grade / FLSA

Grade 14, Exempt, Non-Union, Full-Time.

Salary Range

Minimum: $88,247.00
Maximum: $132,372.00

Selection Process

• Candidates will be selected based at a minimum on the result of:
• Application Review (please include: Cover Letter and Resume)
• Panel Interviews
• Professional Reference Check
• Education Verification

TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.

ADA Statement

As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.

If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.