Senior ROI Representative - Health Information Management

Providence; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Providence Swedish seeks a Health Information professional to ensure compliant release of protected health information and manage sensitive authorizations. You will log and validate requests from patients, insurers, subpoenas and court orders, partnering with ROI specialists to meet legal timelines.

Customer service will be provided by phone or in person. The role emphasizes accuracy, regulatory compliance, and collaboration within Swedish Shared Services to support patient care.

Qualifications

• Graduate of an accredited Health Information Technology program is required. Candidates who are less than three months from graduation can be considered, as long as proof of successful HIT program completion is provided to Swedish upon graduation.
• Successful completion of a college level medical terminology course within six months of start date, or proof of completion of a previous course.
• Epic desktop training must be completed within the first 90 days of starting in position.
• National Registered Health Information Administrator or National Registered Health Information Technician certification (AHIMA) upon hire.
• Two years of relevant experience in an acute care hospital setting or a multi-doctor clinic; graduates of HIT programs may have this counted as one year of experience

Responsibilities

• Release appropriate protected health information documents in compliance with federal, state, and Swedish Medical Center regulations and policies.
• Log and validate authorizations from patients, insurers, subpoenas, and other legal requests; assist customers by phone or in person.

Education

Health Information Technology program

Medical Terminology course

Tools

Epic

Job description

Apply federal, state, and Swedish Medical Center regulations and policies for releasing appropriate protected health information documents on patients. Log and validate authorizations from patients, insurance companies, subpoenas, court orders, and other legal requests. Partner with the Release of Information Coordinator or ROI Specialist I to ensure that legal timelines are met. Assist customers whether on the phone or in person.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team atSwedish Shared Servicesand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Coursework/Training:A graduate of an accredited Health Information Technology (HIT) program is required. Candidates who are less than three months from graduation can be considered, as long as proof of successful HIT program completion is provided to Swedish upon graduation
• Coursework/Training:Successful completion of a college level (for credit) medical terminology course is required within six months of position start date, or the candidate may show proof of completion for a previous course
• Coursework/Training:Successfully complete Epic desktop training within the first 90 days of starting in position
• Upon hire:
  • National Registered Health Information Administrator - American Health Information Management Association --or--
  • National Registered Health Information Technician - American Health Information Management Association
• 2 yearsof relevant experience in an acute care hospital setting or a multiple doctor clinic
  • Graduates of an accredited Health Information Technology program may consider this equal to one year of experience

Why Join Providence Swedish?

Our best-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our missionof improving the health and wellbeing of each patient we serve.