Senior Robotics Solutions Engineer

Brighter Signals; Charlotte (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Johnson & Johnson MedTech is hiring a Senior Robotic Solutions Engineer (RSE), Field Service, in the Charlotte, NC area. The role contributes to the Technical Field Service team by leading the service efforts for robotic systems and related hardware, software, and processes.

You will collaborate with cross-functional teams to optimize service delivery, analyze data, and implement improvements ensuring high uptime and customer satisfaction. 80% travel, with occasional after-hours support.

Qualifications

• 4–6 years in capital medical technology industry.
• Experience with software and mechanical-electrical mechanisms in robotics.
• Working in a regulated medical environment.
• Ability to work effectively in a team.
• Strong project management and timeline execution.
• Excellent spoken and written English communication.

Responsibilities

• Lead the RSE service team and ensure fleet uptime.
• Analyze data logs to troubleshoot and resolve issues.
• Document activities and metrics; report to senior management.
• Collaborate with Systems Engineering, Product Support, QA, and other teams.
• Develop and implement cost-effective, results-based programs for customer management.

Skills

Data analysis

Project management

Team collaboration

English communication

MS PowerPoint

MS Excel

Education

Bachelor's degree in Computer Science/Robotics or related field

Tools

Microsoft PowerPoint

Microsoft Excel

SAP Field Service Management

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empower us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in innovative medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by our Credo, Johnson & Johnson is responsible for our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

https://jj.wd5.myworkdayjobs.com/JJ/job/Santa-Clara-California-United-States-of-America/Senior-Robotic-Solutions-Engineer---Field-Service_R-103928-1

Job Function

Customer Management

Job SubFunction

Technical Field Service

Job Category

Business Enablement/Support

All Job Posting Locations

Charlotte, North Carolina, United States; Santa Clara, California, United States of America.

Job Description

Johnson & Johnson MedTech family of companies is currently hiring a Senior Robotic Solutions Engineer (RSE), Field Service, located in the Charlotte, NC, area.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position Summary

Contributes to the Technical Field Service team as a seasoned individual contributor who works independently with minimal supervision. Helps establish and implement projects, programs, and processes in support of the organization’s overall customer management strategy. Applies advanced knowledge of the field service field to establish best-of-class policies, procedures, and plans for the area.

Job Description

Helps establish and implement cost-effective, results-based, and professionally managed programs and innovative initiatives for the organization to advance efficient customer service initiatives.

Designs core plans for projects, programs, or processes across the Technical Field Service area. Integrates methods based on analyses of trends and the competitive landscape to continually improve the organization’s customer management strategy.

Recommends appropriate hardware and peripheral equipment that meets customer requirements. Demonstrates setup and adjustment of complex equipment for potential users or operators. Coaches more junior colleagues in techniques, processes, and responsibilities. Responsible for communicating business-related issues or opportunities to the next management level.

Key Responsibilities

• System setup, movement, maintenance, repair, and de-installation.
• Data log analysis and management in order to perform troubleshooting and resolution of issues.
• Work independently, leading our RSE Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.
• Execute specific tasks, including documentation and metrics for the team.
• Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes
• Participate in process improvement discussions to increase team efficiency and effectiveness.
• Engage in a continuous effort of learning and training to expand the knowledge of RSE Service on our robotics systems.
• Safely work in a manufacturing environment and have the ability to follow all safety and hazard requirements.
• Provide reports and updates to senior management on status and strategic goals.
• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross-functional teams to gain alignment and knowledge to continuously improve our system uptime and Mean-Time-To-Repair (MTTR)
• Will be required to stand, sit, or kneel for extended periods of time.
• Will be required to utilize electro-mechanical tools.
• Will be required to lift up to 44 lbs.

Education

Bachelor's Degree in Computer Science, Robotics, or a related technical field.

Experience and Skills

Required

• 4-6 years of experience working in the capital medical technology industry.
• Previous experience working with software and mechanical electrical mechanisms and knowledge of various types of robotic technology.
• Basic knowledge of working in a regulated medical environment
• Ability to work effectively and efficiently in a group/team environment.
• Exceptional ability to conceptualize, develop, and manage projects, process improvements, and timelines.
• Experience planning and conducting activities related to developing and executing new processes
• Written and oral presentation skills, proficient in speaking and writing English.
• Considerable ability to develop and maintain productive relationships with co-workers and team members.
• Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required)

Travel

Approximately 80% local/regional travel with up to 20% domestic (U.S.) travel as needed. This role may require flexibility to work outside of standard business hours, including occasional evenings, extended workdays, weekends, and holiday support as business and customer needs dictate.

This position is overtime eligible.

Johnson & Johnson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Preferred Skills

Analytical Reasoning, Collaboration, Communication, Continuous Improvement, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Execution Focus, Incident Management, Problem Solving, Project Management Office (PMO), Quality Assurance (QA), SAP Field Service Management, Service Request Management, Technical Credibility, Training People