Senior RIA Wealth Operations Manager

New York Life; New York (NY); Hybrid; USD 81,000 - 116,000; Full time

Job summary

Eagle Strategies LLC, a subsidiary of New York Life Insurance Company, Hybrid role in New York, seeks a Manager to lead Operations and Service Specialists within Wealth Management. You will coach staff, manage queues, allocate resources, and drive efficiency while supporting financial planning and advisory services.

The role involves collaboration with partners, development of procedures, and participation in high-impact projects to enhance client experience and regulatory compliance.

Qualifications

• Minimum 5+ years of relevant experience.
• Bachelor's Degree or Equivalent Work Experience.
• Series 7 plus Series 24 required within 6 months of hire date.
• Proficiency with Microsoft Office.
• Advanced knowledge of Microsoft Excel including v-lookups and pivot tables.
• Strong customer service skills and comfort with inbound/outbound calls.
• Outstanding written communication skills.
• Willingness to be flexible with schedule to meet extended business hours and heavy client demand.

Responsibilities

• Oversee the management, coaching, and development of a team of Operations and Service Specialists.
• Manage staffing, work schedules and monitoring of multiple call/workflow queues to ensure that department standards and company guidelines are met.
• Work closely with the Head of Operations & Service and make tactical recommendations related to resource allocation to meet service standards.
• Coordinate the Internal Consultant and Portfolio Specialist Teams with case construction and customized solutions.
• Ensure technology workflows operate correctly and resolve operational and compliance issues.
• Complete special projects and assist with writing communications to the Field on operational enhancements.
• Participate in presentations as needed.
• Identify process improvements and coordinate with the Head of Operations & Service to build efficiencies.
• Develop written procedures when new products are introduced or system changes are implemented.
• Serve as a Team Leader and assist with escalated issues, including exception requests from Advisors and trade review.
• Manage call escalations from clients and advisors; handle high-profile complaints.
• Assist with review and principal approval of new account applications.

Skills

Customer Service

Written Communication

Schedule Flexibility

Inbound Calls

Outbound Calls

Excel Proficiency

Microsoft Office

Education

Bachelor's Degree or Equivalent Work Experience

Tools

Microsoft Office

Microsoft Excel

Pivot Tables

VLOOKUP

Job description

Eagle Strategies LLC, a subsidiary of New York Life Insurance Company, Hybrid role in New York, seeks a Manager to lead Operations and Service Specialists within Wealth Management. You will coach staff, manage queues, allocate resources, and drive efficiency while supporting financial planning and advisory services.

The role involves collaboration with partners, development of procedures, and participation in high-impact projects to enhance client experience and regulatory compliance.