Senior Retail Teller

Heartland Bank and Trust; Springfield (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Heartland Bank and Trust is seeking a Senior Retail Teller to serve as the frontline representative in our communities. The ideal candidate will ensure efficient transaction processing and assist customers in discovering the right banking solutions. We value customer engagement and maintaining high service standards in a collaborative environment.

Qualifications

• Minimum 1 year in Banking, Sales, Marketing, or Retail preferred.
• Equivalence of education and experience considered.

Responsibilities

• Facilitate excellent customer experiences and build relationships.
• Process transactions accurately and efficiently while ensuring compliance.
• Participate in retail and bank projects as necessary.

Skills

Customer Service

Relationship Building

Cash Handling

Problem Solving

Education

High School Diploma or GED

Job description

Wage Range: Min: $16.55, Mid: $18.90, Max: $21.24

A Brief Overview

The Senior Retail Teller is a frontline representative and the face of Heartland Bank and Trust within the communities we serve. The Senior Retail Teller is an essential, service-oriented part of the retail team and is responsible for efficient and accurate processing of customer transactions. Provides excellent customer experiences while building and developing relationships.

What you will do

• Facilitate an excellent customer experience, engaging customers by name, in a friendly professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.
• Shares knowledge and information when appropriate.
• Exercises independent judgement and proactively seeks solutions.

Other Qualifications/Requirements

• Participate in various retail and bank projects as necessary.
• H.S. Diploma or GED and minimum 1 year Banking, Sales, Marketing, Retail, Sales Associate preferred or equivalent combination of education and experience.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.

Physical Demands

• Regularly: Standing, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently: Sitting, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.

About the company

Our community banking approach provides our customers options and local service to choose the way they do their personal and business banking.

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