Senior Retail Sales Key Holder

Bob's Discount Furniture; Hagerstown (MD); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Life insurance

Pet insurance

Job summary

Bob’s Discount Furniture in Hagerstown, MD is seeking a Senior Retail Sales Key Holder to lead on the showroom floor, drive sales, mentor peers, and deliver a trusted, service‑oriented experience for customers.

This full‑time, in‑store role offers hourly advance with commissions and an expected first‑year earnings range of $45,000–$75,000. You’ll use product knowledge, relationship skills, and team leadership to meet goals and uphold The Bob’s Way.

Qualifications

• Demonstrated ability to deliver exceptional customer service
• Proven ability to drive sales and achieve goals in a retail environment
• Strong team orientation and problem-solving mindset
• Must be at least 18 years old to be considered for employment
• Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted
• Ability to move objects up to 50 lbs. with or without reasonable accommodation

Responsibilities

• Lead by example on the showroom floor and drive sales
• Mentor peers and support store leadership
• Deliver a service-centric, personalized customer experience
• Maintain product knowledge and showroom readiness
• Address customer concerns and resolve conflicts effectively

Skills

Customer relationships

Needs-based selling

Team leadership

Sales performance

Product presentation

Conflict resolution

Communication

Guest engagement

Showroom readiness

Coaching peers

Financing tools

Job description

Senior Retail Sales Key Holder

As a Senior Retail Sales Key Holder at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor - driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way. This is a full‑time, in‑store position requiring availability to work a retail schedule.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction. If you’re an inspiring and motivated team player who’s passionate about helping others create beautiful spaces, you’ll thrive in this role.

Key Skills for Success

• Core Competencies & Expertise Customer relationship building and needs‑based selling
• Team collaboration and peer leadership
• Goal setting and self‑motivation
• Sales performance and product presentation
• Conflict resolution and service recovery
• Communication, listening, and problem‑solving
• Brand promotion and guest engagement
• Retail showroom readiness and floor execution
• Preferred Competencies & Skills Commission‑based sales experience
• Previous customer service or retail background
• Experience coaching or mentoring peers
• Familiarity with service warranties and financing tools

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni‑channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills‑based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well‑being, and career advancement.

Benefits & Perks

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Employer‑paid Life Insurance and optional add‑ons
• Pet Insurance and Financial Wellness Support
• Tuition Reimbursement and Scholarships for team members and dependents
• Career development through Bob’s Blueprint and Workday Learning
• Employee Discount from Day 1 and Hays Perks merchant savings
• Pay: hourly advance with uncapped commissions, and higher hourly rate of pay when serving as the Keyholder.
• Expected first‑year earnings typically range from $45,000 - $75,000 annually.

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill‑driven work environment. Our core values - Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun - guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Demonstrated ability to deliver exceptional customer service
• Proven ability to drive sales and achieve goals in a retail environment
• Strong team orientation and problem‑solving mindset
• Must be at least 18 years old to be considered for employment
• Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted
• Ability to move objects up to 50 lbs. with or without reasonable accommodation
• Regular movement throughout the store and continuous standing or sitting to perform job functions

Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Bottom of Form

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: hourly advance against commission

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

About Our Business

Bob's Discount Furniture is an everyday value‑priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid‑Atlantic, Midwest and West Coast regions. No matter what you spend - whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co‑worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast‑paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!