Senior Retail Sales Associate (Full-Time)

Autozone; Salina (KS); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Full-Time Senior Retail Sales Associate who excels in delivering exceptional customer service. This role involves engaging with customers to provide a WOW! experience, ensuring store tasks are completed efficiently, and operating cash registers while adhering to company policies. The ideal candidate will have a strong understanding of automotive parts and be able to assist customers effectively. If you're passionate about helping others and thrive in a dynamic retail environment, this opportunity is perfect for you!

Qualifications

• High School diploma or equivalent required.
• Basic knowledge of automotive parts is necessary.

Responsibilities

• Drive sales through superior customer service and exceed expectations.
• Operate cash registers and maintain store appearance and standards.

Skills

Customer Service

Communication Skills

Decision Making

Automotive Knowledge

Education

High School Diploma or Equivalent

Tools

ZNET

OBDII

Job description

AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Senior Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge every day.

Position Responsibilities

• Provides WOW! Customer Service
• Ensures assigned store tasks are completed in a timely manner on assigned shift
• Operates cash registers and follows established cash handling procedures
• Follows company policies and loss prevention procedures
• Maintains a safe working environment including PPE (Personal Protective Equipment)
• Maintains store appearance and merchandising standards as directed
• Ensures that merchandise is restocked and placed in their respective areas
• Utilizes ZNET to help customers locate merchandise or find suitable alternatives
• Maintains product knowledge and current promotions through AutoZone systems and information sources
• Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
• Utilizes OBDII to read codes from customer’s automobiles
• Ability to diagnose automobile problems and recommend solutions
• Communicates with managers regarding customer concerns and employee matters
• Actively engaged in developing more effective customer service skills
• Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations

Position Requirements

• High School diploma or equivalent
• Basic knowledge of automotive parts is required
• Excellent communication and decision making skills
• Ability to lift, load, and deliver merchandise
• Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts