Senior Retail Sales Associate (Full-Time)

Autozone; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

AutoZone is seeking a Full-Time Senior Retail Sales Associate in Phoenix, AZ, to provide outstanding customer service and assist with daily store operations. This role requires automotive knowledge, excellent communication skills, and the ability to work in a fast-paced environment. Ideal candidates will be customer-focused, adaptable, and ready to contribute to a thriving team.

Qualifications

• Basic knowledge of automotive parts is required.
• Excellent communication and decision-making skills.
• Ability to work a flexible schedule including holidays and weekends.

Responsibilities

• Drives sales through superior customer service.
• Operates cash registers and maintains store appearance.
• Diagnoses automobile problems and recommends solutions.

Skills

Customer Service

Communication

Decision Making

Problem Diagnosis

Education

High School diploma or equivalent

Job description

Position Summary

AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Senior Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge every day.

Position Responsibilities

• Provides WOW! Customer Service
• Ensures assigned store tasks are completed in a timely manner on assigned shift
• Operates cash registers and follows established cash handling procedures
• Follows company policies and loss prevention procedures
• Maintains a safe working environment including PPE (Personal Protective Equipment)
• Maintains store appearance and merchandising standards as directed
• Ensures that merchandise is restocked and placed in their respective areas
• Utilizes ZNET to help customers locate merchandise or find suitable alternatives
• Maintains product knowledge and current promotions through AutoZone systems and information sources
• Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
• Utilizes OBDII to read codes from customer’s automobiles
• Ability to diagnose automobile problems and recommend solutions
• Communicates with managers regarding customer concerns and employee matters
• Actively engaged in developing more effective customer service skills
• Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations

Position Requirements

• High School diploma or equivalent
• Basic knowledge of automotive parts is required
• Excellent communication and decision making skills
• Ability to lift, load, and deliver merchandise
• Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts