Senior Retail Sales Associate (Full-Time)

Autozone; Hagerstown (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Retail Sales Associate, where your role is pivotal in delivering exceptional customer service and automotive expertise. You will engage with customers to provide tailored solutions, ensuring their needs are met with a WOW! experience. This position not only offers competitive pay but also a supportive work environment that fosters career growth and personal wellbeing. With comprehensive benefits and a strong company culture, this role is perfect for those passionate about customer interaction and the automotive industry. Embrace the opportunity to make a difference in customers' lives while advancing your career in a dynamic retail setting.

Benefits

Competitive Pay

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Tuition Reimbursement

Exclusive Discounts

Career Growth Opportunities

Living Well Program

Qualifications

• High School diploma or equivalent required.
• Basic knowledge of automotive parts and excellent communication skills needed.

Responsibilities

• Provide outstanding customer service and assist with automotive solutions.
• Ensure timely completion of store tasks and maintain store appearance.

Skills

Customer Service

Automotive Knowledge

Communication Skills

Problem Diagnosis

Decision Making

Education

High School Diploma or Equivalent

Tools

OBDII Scanner

ZNET

Job description

AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Senior Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge every day.

Position Responsibilities

• Provides WOW! Customer Service
• Ensures assigned store tasks are completed in a timely manner on assigned shift
• Operates cash registers and follows established cash handling procedures
• Follows company policies and loss prevention procedures
• Maintains a safe working environment including PPE (Personal Protective Equipment)
• Maintains store appearance and merchandising standards as directed
• Ensures that merchandise is restocked and placed in their respective areas
• Utilizes ZNET to help customers locate merchandise or find suitable alternatives
• Maintains product knowledge and current promotions through AutoZone systems and information sources
• Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
• Utilizes OBDII to read codes from customer’s automobiles
• Ability to diagnose automobile problems and recommend solutions
• Communicates with managers regarding customer concerns and employee matters
• Actively engaged in developing more effective customer service skills
• Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations

Position Requirements

• High School diploma or equivalent
• Basic knowledge of automotive parts is required
• Excellent communication and decision making skills
• Ability to lift, load, and deliver merchandise
• Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts

Benefits at AutoZone

AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing.

Some of these benefits include:

• Competitive pay and paid time off
• Unrivaled company culture
• Medical, dental, vision, life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Exclusive Discounts and Perks, including AutoZone In-store discount
• 401(k) with Company match and Stock Purchase Plan
• AutoZoners Living Well Program for mental and physical health
• Opportunities for career growth and tuition reimbursement

Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at careers.autozone.com.

An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.

Fair Chance Statement: An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense and the time elapsed since the offense, and any other relevant information.

Compensation Range (USD): MIN 15.0 - MID 15.15 - MAX 15.3