Senior Retail Sales Associate (Full-Time)

Autozone; Grand Rapids (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Senior Retail Sales Associate, where your passion for customer service meets the automotive world! In this dynamic role, you will provide exceptional service, assist customers with their automotive needs, and contribute to a vibrant store environment. With opportunities for career growth and a supportive company culture, your contributions will make a real impact. If you thrive in a fast-paced setting and love helping others, this position is perfect for you. Embrace the chance to grow with a company that values its people and offers a range of benefits designed to enhance your well-being.

Benefits

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Exclusive Discounts and Perks

Health Savings Accounts

Flexible Spending Accounts

Company Culture Programs

Qualifications

• High School diploma required, with basic automotive parts knowledge.
• Excellent communication and decision-making skills are essential.

Responsibilities

• Deliver WOW! customer service and assist with automotive installations.
• Maintain store appearance and complete assigned tasks timely.

Skills

Customer Service

Communication Skills

Automotive Knowledge

Problem Diagnosis

Cash Handling

Education

High School Diploma or Equivalent

Tools

ZNET

OBDII Scanner

Job description

AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Senior Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge every day.

Position Responsibilities

• Provides WOW! Customer Service
• Ensures assigned store tasks are completed in a timely manner on assigned shift
• Operates cash registers and follows established cash handling procedures
• Follows company policies and loss prevention procedures
• Maintains a safe working environment including PPE (Personal Protective Equipment)
• Maintains store appearance and merchandising standards as directed
• Ensures that merchandise is restocked and placed in their respective areas
• Utilizes ZNET to help customers locate merchandise or find suitable alternatives
• Maintains product knowledge and current promotions through AutoZone systems and information sources
• Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
• Utilizes OBDII to read codes from customer’s automobiles
• Ability to diagnose automobile problems and recommend solutions
• Communicates with managers regarding customer concerns and employee matters
• Actively engaged in developing more effective customer service skills
• Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations

Position Requirements

• High School diploma or equivalent
• Basic knowledge of automotive parts is required
• Excellent communication and decision making skills
• Ability to lift, load, and deliver merchandise
• Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts

Benefits at AutoZone

AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing.

Some of these benefits include:

• Competitive pay and paid time off
• Unrivaled company culture
• Medical, dental, vision, life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Exclusive Discounts and Perks, including AutoZone In-store discount
• 401(k) with Company match and Stock Purchase Plan
• AutoZoners Living Well Program for mental and physical health
• Opportunities for career growth and tuition reimbursement

Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii or the U.S. Virgin Islands may differ.

An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.

Fair Chance Statement: An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense and the time elapsed since the offense, and any other relevant information.

Please note: We continuously accept applications for this position. Our hiring managers frequently review submissions and will contact you if we think you are a good fit for our team.