Senior Retail Operations Specialist

Grüns; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Free Grüns products

Job summary

Grüns is hiring a Senior Retail Operations Specialist to run the day-to-day retail order fulfillment, ensuring orders ship accurately, on time, and in full. You will manage base inventory, oversee promotions, and track OTIF with a focus on improving efficiency across 3PLs and ERP systems.

The role reports to the Director of Retail Operations and is fully remote, with biannual off-sites. Expect a compensation package around $90k–$100k base plus bonus and strong benefits.

Qualifications

• 3+ years of experience in retail operations, order fulfillment, or replenishment in a CPG environment with an analytical approach.
• Direct experience with Walmart and Club channels (Sam's Club, Costco) and ideally distributors like UNFI or KeHE.
• Fluent in Excel or Google Sheets (pivot tables, VLOOKUP) and comfortable with ERP/WMS systems like Fulfil.io.
• Willing to use AI tools to move faster and think more clearly.
• Track record of finding and fixing inefficiency, not just maintaining what exists.

Responsibilities

• Own day-to-day retail order fulfillment, resolving issues before shipments become late or incomplete.
• Proactively manage base inventory to prevent shortages and flag risk before orders are shorted.
• Process new orders accurately and on schedule to keep product flowing.
• Run proactive inventory reviews for promotions and launches to ensure plans execute.
• Track OTIF, chargebacks, and late trucks; drive process improvements.
• Manage 3PL and logistics partner relationships and escalate when needed.
• Build and document SOPs across retail ops for scale.
• Identify tools and workflow changes to boost efficiency.

Skills

Analytical thinking

Clear communication

Data-driven decision making

Tools

Fulfil.io

ERP/WMS systems

AI tools (Claude)

Job description

We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process!

About the role

We're hiring a Senior Retail Operations Specialist to run the daily engine behind Grüns retail fulfillment. You'll ensure every order ships accurately, on time, and in full - protecting revenue, keeping retail partners happy, and catching problems before they become costly. This role connects internal ops, 3PLs, and retail accounts, and owns the proactive inventory and OTIF work that keeps our retail business scaling cleanly. This role reports to our Director of Retail Operations.

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL.

In this role, you will:

• Own day-to-day retail order fulfillment, monitoring and resolving "where's my product" issues before they turn into late or incomplete shipments.
• Proactively manage base inventory to get ahead of shortages - flagging risk before orders are shorted, not after.
• Process new orders accurately and on schedule to keep product flowing without disruption.
• Run proactive inventory reviews for promotions and new item launches to ensure plans execute cleanly.
• Track OTIF performance, chargebacks, and late trucks, and drive the process improvements that move those numbers.
• Manage 3PL and logistics partner relationships, resolving escalations and holding partners to SLA.
• Build and document SOPs across retail ops - receiving, lot/expiry management, promotions, and returns - so the function scales with the business.
• Identify tools (including AI) and workflow changes that make the role and the broader retail ops function more efficient.

We're looking for someone who:

• Has 3+ years of experience in retail operations, order fulfillment, or replenishment in a CPG environment, with a genuinely analytical approach to the work.
• Has direct experience with Walmart and Club channel (Sam's Club, Costco), and ideally distributors like UNFI or KeHE.
• Understands EDI order management, lot codes, and expiration handling in a retail fulfillment context.
• Is fluent in Excel or Google Sheets - pivot tables, VLOOKUPs, basic modeling - and comfortable with ERP/WMS systems (Fulfil.io a strong plus).
• Communicates clearly and confidently with both internal teams and external retail/logistics partners.
• Is comfortable using AI tools like Claude to move faster and think more clearly, not just check a box.
• Has a track record of finding and fixing inefficiency, not just maintaining what exists.

Approach to the role:

• Proactive - flags problems before they become fires, not after.
• Organized under pressure - manages competing priorities without dropping the important ones.
• Independent - doesn't need to be managed to stay ahead of the work.
• Data-driven - makes the call based on facts, not assumptions.
• Curious and iterative - always looking for a cleaner, faster way to do it.

Compensation

• For this role, the base salary range is $90,000 - $100,000 plus bonus depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.

A bit about us...

At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you.

Like you, we were disappointed. There's an infinite number of "nutrition" companies, all focused on what's best for them - not what's best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We've seen it all.

So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious.

What we care about...

Be the Best:We hold ourselves, our teams, and our partners to an incredibly high standard - and we raise the bar constantly. "We've never done this before" isn't an excuse here. It's an invitation.

Own It:We act like our name is on the door. That means taking complete ownership of outcomes, collaborating deeply, working through roadblocks - not around them - and never waiting for someone else to solve the problem. Great owners are great partners.

Drive Impact, Urgently:We measure impact, not effort. We work smart and hard, move fast, and use every tool at our disposal - including AI - to focus our energy where it matters most.

For every role, we aim to have highly competitive compensation and opportunity for impact and career growth.

• Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage -- for you and your family, generous PTO, free Grüns, and a few more perks centered around health and well-being that we can't wait to tell you about!