Senior Restaurant Manager

Zuma Restaurants; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

World-class training

Global opportunities

Health benefits

Annual bonus

401(k) plan

Family meals

Rewards program

Staff discount

Job summary

Zuma Restaurants is seeking a Senior Restaurant Manager to oversee all facets of operations, ensuring a seamless dining experience for guests across our Boston venue. You’ll lead staff, uphold quality standards, and drive profitability within a vibrant, Japanese-inspired concept.

Ideal candidates excel in leadership, team development, and delivering exceptional guest experiences while maintaining safety and compliance.

Qualifications

• 3+ years of restaurant management experience in a premium dining environment.
• Excellent leadership and interpersonal skills with the ability to motivate a large team.
• Knowledge of health and safety regulations and labor cost optimization.

Responsibilities

• Supervise and coordinate restaurant floor staff to ensure smooth operations and guest service.
• Oversee FOH scheduling to balance staffing and labor costs.
• Monitor budgets and payroll to ensure expenditures align with the budget.
• Address guest inquiries and complaints promptly and professionally.
• Provide support and coaching to the service team and receptions.
• Collaborate with the kitchen to ensure timely and accurate food delivery.
• Lead pre-shift meetings to communicate specials and service expectations.
• Assist in training new staff and ongoing coaching.

Skills

Leadership

Team coordination

Budgeting

Guest service

Training

Job description

As a Zuma Senior Restaurant Manager, you are responsible for overseeing all aspects of restaurant operations to ensure a seamless and exceptional dining experience for guests. This role involves managing staff, maintaining quality standards, optimizing profitability, and upholding the restaurant's reputation.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Supervise and coordinate the activities of the restaurant floor staff to ensure smooth operations and exceptional guest service
• Oversee scheduling for FOH team, ensuring sufficient staffing levels to meet business demands while optimizing labor costs
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
• Address guest inquiries, concerns, and complaints in a prompt and professional manner
• Provide support and guidance to the service team, including servers, server supports, and receptions
• Collaborate with the kitchen team to ensure timely and accurate delivery of food orders
• Conduct pre-shift meetings to communicate daily specials, menu changes, and service expectations
• Assist in training new staff members and providing ongoing coaching and feedback

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• 3+ years of experience in restaurant management role in a premium dining environment
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team
• In-depth knowledge of restaurant operations, including food and beverage service, guest relations, and compliance with health and safety regulations
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being
• Bonus Opportunity, eligible roles may participate in our annual bonus program, rewarding individual and business performance
• 401(k) Retirement Plan, supporting your long-term financial well-being and future goals
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.