Senior Restaurant & Cafe Manager - Baltimore Convention Center

Compass Group Poland Sp. z o.o.; Baltimore (MD); On-site; USD 48,000 - 65,000; Full time

Job summary

An established industry player in hospitality is seeking a Restaurant & Cafe Manager to lead a dynamic team. This role involves motivating staff, ensuring high-quality service, and maintaining operational standards in a vibrant environment. The ideal candidate will have a strong background in hospitality management and a passion for delivering exceptional customer experiences. Join a forward-thinking company that values diversity and fosters a culture of growth and learning. If you are ready to make a significant impact in the hospitality sector, this opportunity is perfect for you.

Benefits

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off

Employee Assistance Program

Qualifications

• 3+ years of leadership experience in hospitality or retail required.
• High level of computer literacy and understanding of financial concepts.

Responsibilities

• Lead and motivate team members to provide excellent service.
• Ensure compliance with safety and sanitation standards.
• Build strong relationships with clients and guests.

Skills

Leadership in hospitality

Interpersonal skills

Stakeholder management

Understanding of financial concepts

Computer literacy

Passion for hospitality

Education

Bachelor’s Degree in Hospitality Management

Job description

Levy Sector

Salary: $48,000 - $65,000

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Job Summary:

As the Restaurant & Cafe Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Detailed Responsibilities

1. Understands all menus, product offerings, packaging and pricing
2. Ensures all concession areas have proper displays and merchandise
3. Executes all security, safety and sanitation standards
4. Provides operational planning to ensure appropriate teaming levels are met, as well as adequate Events
5. Holds team accountable to steps of service to deliver great guest service
6. Ensures show quality standards are maintained at all times
7. Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
8. Regularly obtains feedback from clients and guests to improve operations
9. Responds and assists in any departmental guest service issues
10. Executes all menus, promotions and programs as outlined by the Director of Events/Department Head in accordance with Levy standards
11. Achieves daily sales and assigned cost goals
12. Achieves assigned budget goals
13. Follows and enforces responsible alcohol service policies
14. Effectively verifies all opening and closing inventories
15. Executes required daily reporting in a timely manner
16. Ensures required department reports are completed and information is compiled at month-end closing
17. Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
18. Forecasts and adequately schedules team members to meet operational needs and desired targets
19. Ensures proper cash handling procedures are being performed
20. Ensures assigned areas are fully stocked and are ready for operation
21. Ensures complete maintenance and on-site training of the current POS system and concession equipment
22. Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
23. Interviews, hires, trains and develops team members according to Levy guidelines
24. Other responsibilities, as needed

Job Requirements

1. 3+ years of leadership experience in hospitality or retail
2. Bachelor’s Degree in Hospitality Management is preferred
3. High level of computer literacy
4. Understanding of financial concepts
5. Passion for hospitality, food, and retail
6. Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.