Senior Resolution Manager

Arthur J. Gallagher & Co.; Grand Rapids (MI); Remoto; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Gallagher Bassett is seeking a Claims Adjuster with a strong background in workers' compensation to join our remote team. You will apply your expertise to analyze claims exposure, determine appropriate action, and support timely resolutions for clients and claimants.

Ideal candidates have 5+ years of related claims experience, active licenses in required states, and proficiency with claims software. A Bachelor's degree is preferred, and you will work in a collaborative, flexible environment with

Competenze

• Minimum 5 years related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Knowledge of industry standards and practices.
• Computer experience with related claims software.

Mansioni

• Analyze claims exposure and plan proper course of action.
• Interact with parties involved in the claim process.
• Provide exceptional customer service to claimants.
• Document claim activity timely and efficiently.
• Investigate, evaluate, and resolve complex workers' compensation claims.

Conoscenze

Claims adjustment

Analytical skills

Customer service

Communication

Formazione

High School Diploma

Bachelor's Degree

Strumenti

Claims software

Descrizione del lavoro

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

• Claims Background: Minimum of 3-5+ years of experience adjusting a full indemnity desk plus litigation.
• Jurisdictional Experience: Missouri, Kansas, Iowa, Nebraska
• Active Adjusters' licenses: Must have a license in one or more of the states listed above or reciprocal
• Location: This role is eligible for fully remote work

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process.
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

Required Qualifications:

• High School Diploma.
• Minimum of 5yearsrelated claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired:

• Bachelor's Degree

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)