Senior Resolution Manager

Gallagher Bassett; Hartford (CT); À distance; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive benefits programs

Career development opportunities and学习

Résumé du poste

Gallagher Bassett in the United States is seeking an experienced Claims Adjuster to manage workers' compensation indemnity and lost time claims. You will apply analytical skills to assess exposure, determine action plans, and resolve claims with empathy for claimants and clients.

This fully remote role requires licensing in relevant states, at least 5 years of claims experience, knowledge of industry standards, and proficiency with claims software.

Qualifications

• Minimum of 5 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Responsabilités

• Analyze claims exposure and determine the proper course of action.
• Interact extensively with parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to claimants on behalf of clients with empathy.
• Document and communicate claim activity timely and efficiently to support the outcome.
• Investigate, evaluate, and resolve complex indemnity/lost time workers compensation claims.
• Collaborate with clients to deliver innovative solutions and enhance the claims management.
• Think critically, solve problems, and prioritize tasks to serve clients and claimants.

Connaissances

Analytical thinking

Customer service

Communication

Problem solving

Formation

High School Diploma

Bachelor's Degree

Outils

Claims software

Description du poste

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Claims Background: Workers compensation indemnity, lost time claims
• Jurisdictions experience: CT, MA, NH, RI, VT
• Active Adjusters’ Licenses: CT, NH, RI, VT
• Location: This role is eligible for fully remote work

How You'll Make An Impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file

About You

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex indemnity/lost time workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

REQUIRED QUALIFICATIONS:

• High School Diploma
• Minimum of 5 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of accepted industry standards and practices
• Computer experience with related claims and business software

DESIRED:

• Bachelor's Degree

#WorkersComp

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).