Senior Residential Manager - Crisis Stabilization Unit (CSU) Kalamazoo

West Michigan Hispanic Chamber of Commerce; Kalamazoo (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

403(b) Retirement Plan with Employer •

Generous Paid Time Off

Tuition Assistance

Student Loan Forgiveness Programs

Employee Assistance Program (EAP)

Legal, Financial, and Wellness

Job summary

Pine Rest Christian Mental Health Services in Kalamazoo, MI is seeking a Senior Residential Manager to lead the launch and ongoing operations of a new Crisis Stabilization Unit. This leadership role oversees residential and community-based behavioral health services, ensuring quality outcomes and regulatory compliance.

You will direct multidisciplinary teams, drive performance, manage budgets, and build partnerships with hospitals and payers while fostering an inclusive, person-centered culture.

Qualifications

• Master's degree in behavioral health or related field.
• Minimum of 5 years of progressive leadership or management experience.
• Experience in behavioral health, residential services, or similar settings.

Responsibilities

• Provide strategic and operational oversight of residential and community-based programs.
• Lead multidisciplinary teams and drive performance improvements.
• Ensure compliance with accreditation, regulatory, contractual, and organizational standards.
• Develop and improve policies, procedures, and workflows.
• Oversee admissions, discharges, referrals, and outreach activities.
• Support quality improvement and outcomes measurement initiatives.
• Assist in budget planning and financial forecasting.
• Foster an inclusive, collaborative, and engaged workplace culture.

Skills

Leadership

Regulatory compliance

Staff development

Partnership building

Education

Master's degree in behavioral health

Job description

Senior Residential Manager - Crisis Stabilization Unit (CSU) Kalamazoo

Lead the Launch of a New Crisis Stabilization Unit

Pine Rest is seeking an experienced behavioral health leader to serve as the Senior Residential Manager for our new Crisis Stabilization Unit (CSU) in Kalamazoo, Michigan. This leadership role is responsible for overseeing residential and community-based behavioral health services while ensuring exceptional clinical outcomes, operational excellence, regulatory compliance, and staff engagement.

This is an exciting opportunity to help build and lead a growing program designed to provide short‑term, crisis‑focused behavioral health services and support individuals on their path to recovery.

Schedule:

• Full-Time
• 40 hours per week
• First Shift
• Leadership position with flexibility to support operational needs as required

Position Summary

The Senior Residential Manager provides strategic and operational oversight for assigned residential and community-based programs. This role leads multidisciplinary teams, supports quality improvement initiatives, manages program performance, and serves as a key liaison with healthcare providers, referral partners, community organizations, and regulatory agencies.

The ideal candidate is a collaborative leader with experience in behavioral health, residential treatment, healthcare operations, or community-based services who is passionate about delivering person‑centered, recovery‑focused care.

Key Responsibilities

Leadership & Operations

• Provide overall leadership and oversight of residential and community‑based programs
• Drive program growth, operational excellence, and strategic initiatives
• Establish and track performance goals, quality measures, and outcomes
• Lead multidisciplinary projects and organizational improvement efforts
• Promote innovation, efficiency, and continuous improvement

Quality & Compliance

• Ensure compliance with accreditation, regulatory, contractual, and organizational standards
• Monitor program performance and implement corrective action plans when needed
• Develop and improve policies, procedures, and workflows
• Support quality improvement and outcomes measurement initiatives
• Assist in budget planning and financial forecasting
• Monitor program budgets and financial performance
• Ensure responsible stewardship of organizational resources
• Identify opportunities to improve operational efficiency

Admissions & Community Partnerships

• Oversee admissions, discharges, referrals, and outreach activities
• Coordinate complex and urgent placements
• Build relationships with hospitals, payers, referral sources, and community partners
• Represent Pine Rest through meetings, presentations, tours, and networking events
• Recruit, develop, and retain high‑performing staff
• Provide coaching, mentorship, performance management, and leadership development
• Ensure adequate staffing levels and workforce readiness
• Foster an inclusive, collaborative, and engaged workplace culture

Person‑Centered Care

• Promote trauma‑informed, recovery‑oriented care practices
• Support services delivered with dignity, compassion, and cultural responsiveness
• Create an environment where individuals served, families, and staff feel respected and empowered

Supervisory Responsibilities

• Directly and indirectly supervise multidisciplinary teams
• May oversee Team Leaders, Program Supervisors, and other operational leaders
• Maintain accountability for team performance, engagement, development, and operational outcomes

Required Qualifications

Education

• Master's Degree in:
  • Psychology
  • Social Work
  • Nursing
  • Counseling
  • Healthcare Administration
  • Public Health
  • Or a related behavioral health or healthcare field

Experience

• Minimum of 5 years of progressive leadership or management experience
• Proven success leading teams, managing operations, and driving performance improvement initiatives
• Experience within behavioral health, residential services, healthcare, or similar settings

Additional Requirements

• Valid Michigan Driver's License
• Ability to operate organizational vehicles when required

Preferred Qualifications

• Professional licensure related to field of practice (LMSW, LPC, RN, etc.)
• Experience in:
  • Crisis stabilization services
  • Residential treatment programs
  • Community‑based behavioral health services
  • Integrated healthcare environments

Pine Rest offers a comprehensive benefits package including:

• 403(b) Retirement Plan with Employer Contribution
• Generous Paid Time Off
• Tuition Assistance
• Student Loan Forgiveness Programs
• Employee Assistance Program (EAP)
• Legal, Financial, and Wellness Resources
• Davenport University Tuition Discounts for Employees and Family Members
• Professional Development and Growth Opportunities

Why Join Pine Rest?

This is a unique opportunity to play a key leadership role in the launch and growth of a new Crisis Stabilization Unit while making a meaningful impact in behavioral health care. If you are a passionate healthcare leader committed to operational excellence, staff development, and person‑centered care, we encourage you to apply.

Additional Postings available from Pine Rest Christian Mental Health Services