Senior Resident Services Coordinator - Portland

Thrive Communities

Portland (OR)

On-site

USD 56,000 - 58,000

Full time

9 days ago

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Benefits offered by this job

401k retirement plan

Discretionary bonus potential

Health insurance

Paid time off

Parking & transit benefits

Professional development reimbursement

Job summary

Thrive Communities is seeking a hands-on Financial Operations professional to manage invoices, resident accounts, and month-end activities across multiple communities. The role requires exceptional attention to detail and strong collaboration with accounting and property teams.

You will travel to sites for tours, leasing support, and operational needs, ensuring accurate records and excellent resident service. A CALP designation is a plus and 100% on-site work is expected in Portland, OR.

Qualifications

Experience in multifamily property management and resident services.
Knowledge of accounts payable and resident accounts processes.
Strong communication, organization, and attention to detail required.
Ability to travel between communities and manage competing priorities.
CALP designation is a plus.

Responsibilities

Manage property invoices, accounts payable, and resident account activity.
Support month-end processes and reconciliations.
Review financial information with cross-functional teams for accuracy.
Maintain accurate resident and lease documentation across communities.
Travel to assigned communities to support leasing and operations.

Skills

Accounts payable

Resident accounts

Month-end processes

Leasing operations

Communication

Travel to properties

Education

CALP designation (a plus)

Tools

Yardi

CRM

OnSite

Job description

Feel Seen at Thrive!

Learn more about Thrive Communities here: www.thrivecommunities.com

Feel Seen at Thrive!

Learn more about Thrive Communities here: www.thrivecommunities.com

Pay Range: $27 - 28 per hour

Schedule: Full-time; 100% in-person and on-site, Monday - Friday 9 am - 6 pm

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple:

Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Benefits

34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
Employer matched 401k retirement plan
Discretionary bonus potential
Eligible for earned Leasing & Renewal commissions
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Company-wide parties and events

What You'll Own - Essential Responsibilities

Financial Operations
- Manage property invoices, accounts payable, resident account activity, deposits, and related financial documentation across assigned communities.
- Support month-end processes, including deposit accounting, receivable aging, write-offs, security deposit activity, expiring leases, and financial variances.
- Review financial information for accuracy and resolve discrepancies in partnership with accounting and other cross-functional teams.
- Maintain accurate financial and resident records in accordance with company policies and deadlines.
Resident Experience
- Serve as a primary point of contact for resident calls, emails, account questions, lease inquiries, and community-related needs.
- Maintain strong knowledge of each community, including policies, amenities, services, and property-specific information.
- Resolve resident questions and concerns while providing timely follow-up and a consistent resident experience.
- Execute resident events and initiatives across assigned communities and provide recommendations to enhance resident satisfaction and engagement.
Leasing & Community Operations
- Respond to prospect inquiries and provide knowledgeable guidance on assigned communities, availability, amenities, pricing, and leasing options.
- Travel to assigned communities to conduct tours, support leasing activity, and address operational needs. When onsite, inspect the property to ensure Peerless Presentation, report service needs, and inspect move-outs and vacancies as requested.
- Maintain accurate resident, lease, and property documentation while managing competing priorities across multiple communities.
- Partner closely with the District General Manager, Maintenance, Accounting, and other cross-functional teams to support community operations.
General
- Perform additional duties as assigned based on business needs.

What You'll Bring

Experience in multifamily property management, resident services, leasing, or a related customer service environment.
Knowledge of accounts payable, resident accounts, month-end processes, and leasing operations.
Strong communication, organization, attention to detail, decision-making, and relationship-building skills.
Ability to de-escalate conflict and resolve concerns in a pragmatic manner consistent with Thrive’s Values.
Ability to independently manage competing priorities, maintain detailed knowledge of multiple communities, and travel to assigned properties as needed.
Experience with Yardi, CRM, OnSite, or similar property management software and a CALP designation are a plus.
Affordable housing experience (ex: LIHTC, MFTE, ARCH) as it relates to the programs the property participates in.

Work Environment & Physical Requirements

100% in-person position. Must be available to be physically present at sites being supported.
Stand, walk, or sit for extended periods depending on the needs of the day, including providing walking tours to prospects.
Frequently use a computer, keyboard, phone, and other office equipment.
Occasionally bend, stoop, squat, climb stairs, push, pull, and reach overhead.
Frequently lift and carry up to 25 pounds and occasionally up to 40 pounds.
Work both indoors and outdoors in varying weather conditions.
Regularly interact with various backgrounds, diverse groups, socio-economic groups, and personality types, requiring a high level of emotional intelligence and judgement.
Travel between communities, main offices, and other work locations as required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed on an individual basis by a designated HR representative. For questions on the screening process, please contact hr@thrivecommunities.com.

The 4-panel Drug Screen Tests For The Following