District General Manager (Multifamily) - Portland

Thrive Communities Career Center

Portland (OR)

On-site

USD 95,000 - 98,000

Full time

4 days ago

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Benefits offered by this job

401k retirement plan

Discretionary bonus potential

Professional development reimbursement

Paid time off

Housing/Transit benefits

Job summary

Thrive Communities seeks an experienced Property Manager for multifamily communities in Portland. This full-time, on-site role leads a district, overseeing leasing, maintenance, budgeting, and resident services to drive occupancy and satisfaction.

You will manage a multi-site portfolio, ensure Fair Housing compliance, and guide a team toward exceptional resident experiences and strong financial results.

Qualifications

Multifamily property management experience, multi-site operations.
Experience leading large teams.
Strong understanding of Fair Housing Law.
Ability to de-escalate conflict pragmatically.
Proven financial oversight, compliance, and resident satisfaction.
Excellent communication, detail-orientation, organization and judgment.
Integrity, accountability and professionalism.
Experience with Yardi/OnSite/CRM or similar software.
CAM/CAPS a plus; LIHTC certification preferred.
Notary license required or obtainable within 3 months.

Responsibilities

Lead, coach, and develop a high-performing team delivering resident experience and operational results.
Oversee hiring, onboarding, scheduling, performance management and development for the district.
Manage day-to-day leasing, maintenance, admin and resident services.
Own budgeting, revenue optimization, rent collection, expenses and reporting.
Monitor occupancy, delinquency and KPIs; drive improvement strategies.
Deliver training to ensure exceptional resident experience and community welcoming.
Build trusted relationships with residents, ownership groups, vendors and partners.
Ensure compliance with policies and laws; promote safety and accurate documentation.

Skills

Leadership

Communication

Conflict de-escalation

Relationship-building

Attention to detail

Decision-making

Accountability

Professionalism

Financial oversight

Education

CAM or CAPS designation

LIHTC/Tax Credit certification

Tools

Yardi

OnSite

CRM

Job description

Feel Seen at Thrive!

Learn more about Thrive Communities here: www.thrivecommunities.com

Salary Range: $95,000 - $98,000 per year

Schedule: Full-time; 100% in-person and on-site, Monday - Friday 9 am - 6 pm; Afterhours and weekend support may be required, as needed

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:

34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
Employer matched 401k retirement plan
Discretionary bonus potential
Eligible for earned Leasing & Renewal commissions
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Company-wide parties and events

What You'll Own - Essential Responsibilities

Leadership & Team Performance

Lead, coach, and develop a high-performing team that delivers exceptional resident experience and operational results.
Oversee hiring, onboarding, scheduling, performance management, development, coaching, and offboarding for the district.
Foster a culture of accountability, collaboration, recognition, and continuous improvement.

Property Operations

Ensure overall success of day-to-day operations within the district, including leasing, maintenance, administrative functions, and resident services.
Partner with the maintenance team to ensure communities within the district are well-maintained, property standards are upheld, and apartment homes are move-in ready.
Manage or delegate oversight of vendor relationships and operational processes to support an efficient and well-run community.

Financial & Business Performance

Own the financial performance of the community through budgeting, revenue optimization, rent collection, expense management, and accurate financial reporting.
Monitor occupancy, delinquency, and other applicable key performance indicators (KPIs) to achieve ownership objectives.
Analyze community performance and implement strategies that improve operational and financial results.

Resident & Client Experience

Deliver and train team on what it means to create an exceptional resident experience through proactive communication, responsive service, and timely issue resolution.
Foster a welcoming community that supports resident satisfaction and retention.
Build trusted relationships with residents, ownership groups, vendors, and internal partners.

Compliance & Risk Management

Ensure compliance with company policies and applicable federal, state, and local laws.
Promote workplace safety and mitigate operational risks.
Maintain accurate documentation and reporting while supporting regulatory compliance.

What You'll Bring

Prior experience in multifamily property management, overseeing multi-site operations, or equivalent experience in order to meet the essential functions of the role
Previous experience leading large teams
Strong understanding of Fair Housing Law
Ability to de-escalate conflict in a pragmatic manner consistent with Thrive’s Values
Demonstrated success with financial oversight, compliance, and resident satisfaction.
Strong communication, attention to detail, organization, decision-making, and relationship-building skills
Demonstrated integrity, accountability, professionalism, and sound judgment.
Experience with Yardi, CRM, OnSite, or similar property management software.
CAM or CAPS designation is a plus.
Prior experience working in affordable housing with LIHTC/Tax Credit certification preferred
Notary License is requiredor able to obtain within 3 months of hire.

Work Environment & Physical Requirements

Stand, walk, or sit for extended periods depending on the needs of the day, including providing walking tours to prospects.
Frequently use a computer, keyboard, phone, and other office equipment.
Occasionally bend, stoop, squat, climb stairs, push, pull, and reach overhead.
Frequently lift and carry up to 25 pounds and occasionally up to 40 pounds.
Work both indoors and outdoors in varying weather conditions.
Regularly interacting with various backgrounds, diverse groups, socio-economic groups, and personality types, requiring a high level of emotional intelligence and judgement.
Required to travel between communities, main offices, or other work locations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed on an individual basis by a designated HR representative. For questions on the screening process, please contact hr@thrivecommunities.com.

The 4-panel drug screen tests for the following: